Creating and deleting incident types

Article:HOWTO83456  |  Created: 2013-01-22  |  Updated: 2013-04-18  |  Article URL
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Creating and deleting incident types

ServiceDesk contains a set of predefined incident types that you can use to identify the general nature of an incident. If necessary, you can create your own incident types to use. You can also delete incident types.

See About incident types.

As a best practice, do not delete incident types after they are used in your incidents.

To create or delete incident types

  1. In the Process Manager portal, click Admin > Data > Application Properties.

  2. On the Application Properties page, under Application Properties Profiles, click ServiceDeskSettings.

  3. At the far right of the ServiceDeskSettings title bar, click the Actions symbol (orange lightning), and then click Edit Values.

  4. In the Edit Profile Definition Instance dialog box, scroll down to Incident Type, and under the list of incident types, click Edit.

  5. In the dialog box that appears, take any of the following actions:

    To create an incident type

    In the field at the bottom of the dialog box, type the new incident type, and then click Add.

    To delete an incident type

    To the right of the incident type, Click the Delete symbol (a red X).

  6. When you finish editing the incident types, click Save.

  7. In the Edit Profile Definition Instance dialog box, click Save.

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