Process for upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1
|Article:HOWTO84706|||||Created: 2013-05-23|||||Updated: 2013-07-30|||||Article URL http://www.symantec.com/docs/HOWTO84706|
Symantec supports an in-place same-server upgrade to ServiceDesk 7.5 MP1 from ServiceDesk 7.5. An upgrade lets you use the same server hardware.
Table: Process for upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1
Prepare to upgrade.
Before you upgrade to ServiceDesk 7.5 MP1, you must prepare your ServiceDesk environment.
Upgrade the ServiceDesk Solution software.
Use the Symantec Installation Manager (SIM) to upgrade the ServiceDesk Solution software on the Symantec Management Platform.
Download the ServiceDesk installation file.
In the Symantec Management Console, on the ServiceDesk Solution Console page, you can access the ServiceDesk installation file. Copy this file to any server on which you plan to upgrade the ServiceDesk application software.
Upgrade the ServiceDesk application software.
Use the ServiceDesk installer to upgrade the ServiceDesk application software on the ServiceDesk server.
Article URL http://www.symantec.com/docs/HOWTO84706