Preparing to upgrade from ServiceDesk 7.5 to ServiceDesk7.5 MP1

Article:HOWTO84707  |  Created: 2013-05-23  |  Updated: 2013-07-30  |  Article URL http://www.symantec.com/docs/HOWTO84707
Article Type
How To


Subject


Preparing to upgrade from ServiceDesk 7.5 to ServiceDesk7.5 MP1

Before you upgrade to ServiceDesk 7.5 MP1, you must prepare for the upgrade.

This instruction is a step in process for upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1.

See Process for upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1.

To prepare to upgrade

  1. Back up your ServiceDesk server.

  2. Back up your Process Manager database.

  3. Back up your modified ServiceDesk Projects and custom workflow projects from their location on the ServiceDesk server.

    The default location is as follows:

    C:\Program Files\Symantec\Workflow Designer\WorkflowProjects

    Note:

    One way to back up your modified ServiceDesk Projects and custom workflow projects is by checking them in to the Workflow Repository. The repository resides on the Symantec Management Platform computer.

    See the Symantec™ Workflow 7.5 User Guide.

  4. As a best practice, Symantec recommends that you back up your automation rules and email templates.

    See the How to Backup and Restore Automation Rulesets and Email Templates article at

    http://www.symantec.com/docs/HOWTO84051

  5. Perform a database defragmentation of the Process Manager database.

    For more information, visit the Microsoft TechNet website at http://technet.microsoft.com/en-us/.


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