Configuring the outbound and the inbound mail settings

Article:HOWTO84709  |  Created: 2013-05-23  |  Updated: 2013-07-30  |  Article URL http://www.symantec.com/docs/HOWTO84709
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How To


Subject


Configuring the outbound and the inbound mail settings

In the Process Manager portal, you can configure your inbound and your outbound mail settings. To configure your mail settings, you must do the following tasks:

Step 1

Configure the outbound and the inbound email settings in application properties.

These mail settings let you specify the outbound mail settings for email communication to and from ServiceDesk.

These mail settings also let you specify the settings for the Inbox monitor tool. This tool lets you monitor a specific mailbox for the incidents that users submit to ServiceDesk by email.

Step 1: To configure the outbound and the inbound mail settings in application properties

Step 2

Configure additional outbound email settings in master settings.

Several features, such as routing rules and report scheduling, require additional configurations if emails are to be sent.

Also, for the SendEmail action to work, you must set the Master Setting for the SMTP server.

Step 2: To configure additional outbound mail settings in master settings

Step 1: To configure the outbound and the inbound mail settings in application properties

  1. In the Process Manager portal, click Admin > Data > Application Properties.

  2. On the Application Properties page, in the Application Properties Profile section, click ServiceDeskSettings.

  3. In the ServiceDeskSettings section, click the Action symbol (orange lightning) and then click Edit Values.

  4. In the Category: Mail Settings section, configure your mail settings.

  5. If you use an SMTP server that requires authentication to send emails, take the following actions:

    • Check SmtpUseAuthentication.

    • In the SmtpPassword and SmtpUsername fields, type the credentials that ServiceDesk can use to interact with the SMTP server.

      The credentials must be for a user who has administrative rights.

  6. When you are finished, scroll to the bottom of the page and click Save.

Step 2: To configure additional outbound mail settings in master settings

  1. In the Process Manager portal, click Admin > Portal > Master Settings.

  2. On the Process Manager Settings page, expand Email Settings.

  3. In the Email Settings section, configure your mail settings.

  4. If you use an SMTP server that requires authentication to send emails, take the following actions:

    • Check Authenticate.

    • In the User Name and User Password fields, type the credentials that the Process Manager portal can use to interact with the SMTP server.

      The credentials must be for a user who has administrative rights.

    • In the Timeout field, type the number of seconds to wait until connection test times out.

  5. When you are finished, scroll to the bottom of the page and click Save.

See Configuring ServiceDesk


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Article URL http://www.symantec.com/docs/HOWTO84709


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