Setting the location requirement for incident resolution

Article:HOWTO84711  |  Created: 2013-05-23  |  Updated: 2013-07-30  |  Article URL http://www.symantec.com/docs/HOWTO84711
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How To


Subject


Setting the location requirement for incident resolution

By default, the Incident Management process does not require a location to resolve an incident. You can set whether a location is required to resolve an incident.

To set the location requirement

  1. In the Process Manager portal, click Admin > Data > Application Properties.

  2. On the Application Properties page, in the Application Properties Profile section, click ServiceDeskSettings.

  3. In the ServiceDeskSettings section, click the Action symbol (orange lightning) and then click Edit Values.

  4. In the Category: Incident Management section, perform one of the following actions:

    Check LocationRequiredToResolveIncident.

    Requires the support technician to specify a location to resolve the incident.

    Uncheck LocationRequiredToResolveIncident.

    Does not require the support technician to specify a location to resolve the incident.

  5. Scroll to the bottom of the page and click Save.

See Configuring ServiceDesk


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Article URL http://www.symantec.com/docs/HOWTO84711


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