Setting the location requirement for incident resolution
|Article:HOWTO84711|||||Created: 2013-05-23|||||Updated: 2013-07-30|||||Article URL http://www.symantec.com/docs/HOWTO84711|
By default, the Incident Management process does not require a location to resolve an incident. You can set whether a location is required to resolve an incident.
To set the location requirement
In the Process Manager portal, click Admin > Data > Application Properties.
On the Application Properties page, in the Application Properties Profile section, click ServiceDeskSettings.
In the ServiceDeskSettings section, click the Action symbol (orange lightning) and then click Edit Values.
In the Category: Incident Management section, perform one of the following actions:
Scroll to the bottom of the page and click Save.
Article URL http://www.symantec.com/docs/HOWTO84711