Adding a link to the incident ticket in an email template

Article:HOWTO84713  |  Created: 2013-05-23  |  Updated: 2013-07-30  |  Article URL http://www.symantec.com/docs/HOWTO84713
Article Type
How To


Subject


Adding a link to the incident ticket in an email template

You can use the Task Response Url variable to add a link directly to the incident ticket in your email templates.

To add a link to the incident ticket

  1. In the Process Manager portal, click Admin > Process Automation.

  2. On the Available Services page, expand Incident Management and then click Service Dashboard.

  3. On the Automation Rules page, in the Actions: INCIDENT-MGMT section, click Manage Email Templates.

  4. On the Notification Templates page, in the Email Templates section, do one of the following:

    Create an email template.

    Click Add Email Template.

    Edit an email template.

    To the right of the email template, click the Action symbol (orange lightening) and then click Edit Email Template.

  5. In the Add Email Template dialog box, in the Template Type area, click Process Event.

  6. In the body of the email template, type your message.

  7. In the Add To area, click Body.

  8. Place your cursor in the body of the email where you want the Task Response URL variable to appear. Then in the Available Fields section, click Task Response URL.

    The ${TaskResponseUrl} variable is inserted.

  9. Copy ${TaskResponseUrl}.

  10. Highlight the text that you want to hyperlink.

  11. In the toolbar, click the Create Link symbol (earth with chain-link).

  12. In the Create Link dialog box, in the URL field, delete http:// and then paste ${TaskResponseUrl}.

  13. Click OK.

  14. The text that you highlighted becomes a link to the incident ticket.

  15. When you are finished creating or editing your email template, click Save.

See Creating email templates for Incident Management

See Editing email templates for Incident Management


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Article URL http://www.symantec.com/docs/HOWTO84713


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