Symantec Secure Email - Symantec App Center enterprise support solutions

Article:HOWTO84946  |  Created: 2013-07-17  |  Updated: 2014-04-24  |  Article URL http://www.symantec.com/docs/HOWTO84946
Article Type
How To


Subject


Symantec Secure Email - Symantec App Center enterprise support solutions

This topic compiles links to all Symantec App Center content relating to Symantec Secure Email.

Symantec Secure Email is an Exchange ActiveSync (EAS) mobile email client for iOS and Android that integrates with Symantec App Center. Secure Email lets your organization control who can access email and on which devices. It also gives you a way to block email access and remove data from the devices without wiping the entire device.

Table: How To articles

Article title

Abstract

Link

Setting up Symantec Secure Email in Symantec App Center

Explains how to configure Symantec Secure Email settings in App Center policies.

http://www.symantec.com/docs/HOWTO83809

About configuring Exchange ActiveSync (EAS) for Symantec Secure Email

Explains how to configure EAS to work with Secure Email.

http://www.symantec.com/docs/HOWTO84067

Adding the Secure Email app to App Center

Describes how to add a Secure Email store pointer app to App Center.

http://www.symantec.com/docs/HOWTO94478

Downloading Symantec Secure Email from Symantec App Center and installing it - on iOS

A topic for end users explaining how to install the Secure Email app.

http://www.symantec.com/docs/HOWTO94466

Downloading Symantec Secure Email from Symantec App Center and installing it - on Android

A topic for end users explaining how to install the Secure Email app.

http://www.symantec.com/docs/HOWTO94465

Symantec Secure Email shared policy settings

Explains what the shared policy settings are for Secure Email.

http://www.symantec.com/docs/HOWTO83854

Viewing reports about devices running Symantec Secure Email

Explains how to view the status of provisioned devices that are running Symantec Secure Email.

http://www.symantec.com/docs/HOWTO83815

Setting up Secure Email

A workflow diagram that shows how to set up Secure Email in App Center.

http://www.symantec.com/docs/HOWTO93861

Viewing device details and settings

If Secure Email doesn't install properly, check the device policy to ensure that you have assigned the correct one.

http://www.symantec.com/docs/HOWTO83818

Table: Knowledge base articles

Article title

Abstract

Link

Secure Email alerts do not appear on iOS devices

Email alerts and requests do not appear until the Secure Email app is brought to the foreground. As such, users aren't immediately aware of the alerts/requests.

http://www.symantec.com/docs/TECH211829

Need to improve search feature for Symantec Secure Email App on iOS devices

Symantec is aware of this issue/enhancement request and it is not necessary to log a support case on this issue.

http://www.symantec.com/docs/TECH214686

Symantec Secure Email App - Location field from iOS native Calendar displays ?e?X?g if meeting request was create through Secure Email (Japanese only)

When creating an meeting event with Secure Email App, field location in the native iOS calendar won't display properly when using Japanese as default language.

http://www.symantec.com/docs/TECH215126

Symantec Secure Email App for iOS devices crashes if pressed "Press Search on key-pad To start search" instead of "Search"

Article contains a workaround.

http://www.symantec.com/docs/TECH214603

Symantec Secure Email App - Minimum characters used for search locally and server are not the same

This is an enhancement request, product is working as per designed.

http://www.symantec.com/docs/TECH214467

Symantec Secure Email - Evaluation of an App displayed in the App Center Agent overrides App's name

Evaluation for an App will override App's name only if its name is bigger than 12 characters.

http://www.symantec.com/docs/TECH213299

Symantec Secure Email - Settings for Secure Email App are displayed in English rather than Portuguese (pt-br) when download it from Brazilian Apple Store

There is no solution or work-around available for this issue at this time.

http://www.symantec.com/docs/TECH213301

Device policy settings not being updated -- including Symantec Secure Email device policies

You make changes to a device policy, such as Secure Email, and push those changes out to your end users. However, the settings do not get applied.

http://www.symantec.com/docs/TECH210652

Cannot redeploy TouchDown or Symantec Secure Email to an Android device if the original account is manually deleted on the device

You cannot redeploy the TouchDown or Symantec Secure Email app to an Android device after the email account configuration is deleted from the device (Settings > Apps > TouchDown or Secure Email > Clear data).

http://www.symantec.com/docs/TECH212456

Symantec App Center's support for Symantec Secure Email on iOS 7

What you need to know about App Center support for Secure Email on iOS 7.

http://www.symantec.com/docs/TECH210218

Configuring F5 for Symantec Secure Email

Explains how to configure F5 to filter everything except traffic coming from Symantec Secure Email.

http://www.symantec.com/docs/TECH204320

"Awaiting Symantec Configuration" message with Secure Email

Explains why this message occurs and what to do to resolve the issue.

http://www.symantec.com/docs/TECH205965

Table: Videos

Video title

Abstract

Link

Configuring Symantec App Center for Symantec Secure Email

Shows how administrators configure Secure Email in App Center policies.

http://www.symantec.com/tv/community/details.jsp?vid=2484607799001

Installing Secure Email -- for iOS

For iOS, shows your end users how to install and troubleshoot Secure Email installation.

http://www.symantec.com/tv/community/details.jsp?vid=2484566666001

Table: Other links

Site

Description

Link

Symantec Connect

A forum where users post support questions

https://www-secure.symantec.com/connect/endpoint-management/forums/symantec-app-center

App Center Support

Symantec Secure Email workflow

http://www.symantec.com/docs/HOWTO93861


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