How to identify who created or modified a Helpdesk Rule

Article:HOWTO9317  |  Created: 2008-08-19  |  Updated: 2008-08-21  |  Article URL http://www.symantec.com/docs/HOWTO9317
Article Type
How To


Question
Sometimes a Helpdesk Rule is created or modified and an administrator would like to know who did it. Is there a way to identify who changed any of the known rules?

Answer
Yes, but there does not seem to be an interface to it. Attached to this article is a report that can be imported, which will allow you to select (double-click on) a rule from the list of rules and return the following information about the selected rule:

  • Date Created
  • Created By
  • Date Modified
  • Modified by
  • Rule Properties

In the Rule Properties column, you can copy and paste it to a document so that you can compare the composition of the rule before and compare the same properties in the next row (after).

Note: This report specifically calls for the use of the "Altiris_Incidents" database. If your Helpdesk database has a different name then edit the report and, in the "Global Parameters" section change the "database" parameter to the name of the current Helpdesk database.

Attachments

Rule Change History.xml (4 kBytes)

Legacy ID



43473


Article URL http://www.symantec.com/docs/HOWTO9317


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