How to Obtain the License Keys for Clearwell eDiscovery

Article:HOWTO94481  |  Created: 2013-12-06  |  Updated: 2013-12-17  |  Article URL http://www.symantec.com/docs/HOWTO94481
Article Type
How To




For assistance with Licensing and the Licensing Portal please contact Customer Support. The number for the US and Canada is 1-800-721-3934, Option 2.

For additional information on License Management, refer to the user guide. http://www.symantec.com/LicensingPortalHelp 

To get a license key for a new purchase

1. Login to the Symantec Licensing Portal now part of the MySymantec portal, click New Purchase.

2. On the Serial Number entry page, type a valid serial number, and then click Submit.

3. The serial number appears in a list at the bottom of the page.

4. (Optional) To submit an additional serial number, type the serial number, and then click Add. The serial number is added to the list at the bottom of the page.

5. When you have no more serial numbers to add, click Next.

6. On the License Registration Verification page, verify that all of the information is correct.
To make changes or add information to a section, click Edit.

7. If you have no more information to add, click Complete Registration.
Your serial numbers and license keys appear on the License Key Confirmation page.

8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file.


To get a license key for a version upgrade

1. On the Symantec Licensing Portal home page, click Version Upgrade.

2. On the Version Upgrade page, type the Upgrade Notification ID, and then click View Upgrades.
The Upgrade Notification ID is located in the Upgrade Notification, which is sent by email. If you do not have an Upgrade Notification ID, click Help at bottom of the page to view available upgrade notifications for your account.

3. On the Upgrade Product Selection page, next to the product description, click Upgrade to continue with the upgrade process.
If all upgrades are complete, you can still view a list of the upgraded licenses and owners.

4. On the Upgrade License Selection page, in the Select column, check the individual licenses to upgrade, and then click Upgrade.

5. On the License Information Verification page, provide all required information.
Some information may automatically appear, based on existing license registration information.

6. When all information is accurate, click Complete Registration.

7. Your new version serial numbers and license keys appear on the License Key Confirmation page.

8. If your product requires a Symantec License file (.slf file), click the license key file name to download the file.

 

Additional Resources on Licensing:

(Video) New product license keys: https://licensing.symantec.com/NP-video/New_Purch.html

(Video) Product version upgrade license keys: https://licensing.symantec.com/VU-video/VU_process.html

Product Activation: http://www.symantec.com/enterprise/licensing/activation/index.jsp

Frequently Asked Questions (FAQs) about Software Version Upgrades: http://www.symantec.com/business/products/licensing/upgrades/faq.jsp

 

 

 

 




Article URL http://www.symantec.com/docs/HOWTO94481


Terms of use for this information are found in Legal Notices