Remote Altiris Agent Diagnostics

Article:HOWTO9637  |  Created: 2009-01-13  |  Updated: 2012-04-27  |  Article URL http://www.symantec.com/docs/HOWTO9637
Article Type
How To

Product(s)


Question
How do I remotely troubleshoot an agent without logging into the machine?

Answer

“Remote Altiris Agent Diagnostics” allows you to connect into a remotely Altiris Agent managed machine to view all the configurations and troubleshoot without having to logon or RDP into the machine to look at the Agent UI.

Please see version 2 at HOWTO21449.

Application Functionality:

    • Download the attached application. Just enter the DNS name of the remote machine and hit Enter
    • See all settings that the Agent UI shows, except remotely
    • Connect to Altiris 6 and Altiris 7 Agents
    • Run Configuration Request
    • Send Basic Inventory
    • Run a SWD Program
    • Stop and Start Altiris service
    • Delete Patch IAD file
    • View NSI Inventory files
    • Delete Inventory files (cleanbeforerun)
    • Log Viewer with Filtering ability
    • Start Patch Cycle
    • Run Patch Inventory
    • Run Patch Update
    • Set Logging Levels
    • View Task Manager
    • Remote Execution
    • View Package Server details
    • View Client Policies
    • Refresh Packages
    • Resend Package Status
    • Link to Resource Manager
    • Link to Carbon Copy
    • Link to Package Sources
    • Install Altiris Agent (if not present)
    • Reset Agent Guid
    • Redirect Agent (to different NS)
    • Inventory Rule Evaluation (local only)
    • Task details - Status, Last Rregistered, Task Server, Task History (7 only)
    • Task History (7 only)
    • Reset Task Agent (7 only)
    • Check for Tasks (7 only)
  • ...more

Requirements:

  • Run the executable locally, not from a share
  • Host and remote machine must be x86 Windows OS
  • Use an Admin account - can use 'Run As' as described below
  • Remote Registry service needs to be started on host and remote machine
  • .NET 1.1 framework installed on host and remote machine
  • Altiris Agent must be installed on host to run Altiris actions like Config Request, Send Basic Inventory, etc
  • Firewall on the remote machine will also prevent Altiris actions. You will need to add AeXNSAgent.exe to the Firewall exclusion by running the following command on the remote machine:
         netsh firewall add allowedprogram "%programfiles%\Altiris\Altiris Agent\AeXNSAgent.exe" ENABLE
    Or you can simply run this command from the 'Remote Execute Option' button from the application
  • If you have machines which are not on the domain and need to authenticate using a local admin account run this command line:
             runas /netonly /user:<IP>or<FQDN>\administrator  "Remote Altiris Agent Diagnostics.exe"
    This will prompt for the password of the local account "administrator" on the machine and then start the application

Updates:
Ver. 1.4.17 - Added ability edit the number of logs to show
See Changes.txt in ZIP file for full list of version updates.

Note:
This is tool is not supported by Altiris Support. If you have problems or comments please use this KB to send feedback.

Please add yourself as a subscriber so you receive notifications when this tool has been updated.

Here are some screen shots:

 


Attachments

Remote Altiris Agent Diagnostics.zip (136 kBytes)

Legacy ID



45023


Article URL http://www.symantec.com/docs/HOWTO9637


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