Downloading and installing the Symantec.cloud Agent

Article:HOWTO98467  |  Created: 2014-05-15  |  Updated: 2014-05-15  |  Article URL http://www.symantec.com/docs/HOWTO98467
Article Type
How To


Subject


Downloading and installing the Symantec.cloud Agent

Before you can protect your computers with Symantec.cloud, you must download the agent and install it onto the computers you want to protect. Administrator rights are necessary to install the Agent. This requirement poses no difficulty for organizations where users are administrators on their local computer. When an organization's security policy prohibits local admin rights for computer users, systems management tools like Altiris can be used to push out the Agents.

Note:

By default, new Agents are automatically confirmed into your account. If your Account Administrator disabled Auto-confirm new agents in your organization's settings, new Agents must be confirmed before they become active.

Three deployment options are available to install agents on to your computers:

  • The standard download and install.

  • Email invitations to install.

  • Download and build a portable install package.

These different methods can be use to fulfill the needs of varying circumstances.

Standard Install

This installation method downloads a small installer that manages the full installation of the Agent. It requires:

  • A user login for your Symantec.cloud account

  • Your physical presence at the computer or a remote connection to it

Email invitation

Enables you to send email invitations to download the Agent to computer users in your organization:

  • Up to 50 email addresses, separated by semicolons, can be submitted

  • Invitation contains a URL valid for 30 days unless withdrawn by the administrator

  • Allows a computer user to perform the installation themselves without administrator intervention

An Administrator can revoke the invitation, if necessary.

Redistributable installer package

Enables a network administrator to push out agents to the computers requiring protection. It provides a silent install of the Agent and the services selected for use in the package.

Note:

The Redistributable Package can also be configured for deployment using Microsoft Active Directory.

Note:

All antivirus products or firewall products must be removed from your computers before you install Symantec Endpoint Protection.

See Removing existing antivirus and firewall products

Note:

Small Business Server 2011 may require a restart when the Platform and Backup Exec.cloud agents are installed.

To install the agent onto an individual computer

  1. Log into your Management Console account.

  2. Click Add computer in your Home page Quick Tasks widget or Add Computers on the Computers page.

  3. On the Add a New Computer or Service page, select the service or services you want to install on the computer.

  4. If you want to add the new computer to a group other than the default group, select that group from the Choose Your Group drop-down.

  5. Under Download Your Installer, click Install Now and run the SymantecExtractor.exe.

    It's also possible to save the file if required.

  6. The File Download dialog box gives you the option to Run or Save the file. Click Run.

  7. When the SymantecExtractor.exe file download is complete, you are asked for permission to Run the software. Click Run.

  8. The Symantec.cloud Setup Wizard opens. From the welcome screen, click Next.

  9. The component configuration screen appears showing the status the components comprising your installation. You may also configure your Proxy Settings or change the destination folder if required. Click Install.

  10. When the success screen appears, click Finish.

To use the Redistributable installer package for silent installation

  1. Log into your Management Console account.

  2. Click Add computer in your Home page Quick Tasks widget or Add Computers on the Computers page.

  3. On the Add a New Computer or Service page, select the service or services you want to install on the computer.

  4. If you want to add the new computer to a group other than the default group, select that group from the Choose Your Group drop-down.

  5. In the Download your installer portion of page, click Download in the Download a Redistributable Package area.

    See Deploying with the Redistributable Installer

  6. The File Download dialog box gives you the option to Run or Save the SymantecPackageCreator file. Click Run.

  7. When the file download is complete, you are asked for permission to run the software. Click Run.

  8. When the Symantec Package Creator dialog box opens, click Browse to identify where to save the redistributable package.

  9. In Advanced Options, click Operating Systems to choose the versions Windows that you want your package to support.

  10. In Advanced Options, click Proxy Settings to enter your organization's proxy settings for use by the Package Creator. This step is optional and only necessary when these settings are required for Internet access.

  11. If you intend to deploy using Active Directory, activate the Require Active Directory Group Policy deployment check box in Advanced Options.

    See Deploying Symantec.cloud using Active Directory.

  12. To disable warnings during deployments, check Suppress installer warnings during deployment.

  13. Click Begin.

  14. When the download is complete, click Finish.

  15. The selected files are downloaded and then the package is created. Browse to the location where SymRedistributable.exe and package files are saved. You may want to copy the redistributable installer package to a directory of your choice.

    This command-line application can be used to perform a silent install at user login or in other network push processes. The following parameters can be passed to the application:

    Usage: SymRedistributable.exe [options]

    Options

    Description

    -silent

    Orders silent operation

    -suppresswarnings

    Supresses installer warnings, requires -silent to be present

    -installpath <path>

    Specifies install path as: "c:\path\to\install\to", requires -silent

    The -installpath parameter defaults to %programfiles%

    -proxyhost <host>

    Specifies HTTP proxy IP address or hostname, requires -silent and -proxyport to be present

    -proxyport <port>

    Specifies HTTP proxy network port number, requires -silent and -proxyhost to be present

    -proxytype [HTTP|SOCKS]

    Specifies HTTP proxy or SOCKS proxy type, the default proxy type is HTTP, requires -silent and -proxyhost to be present

    -proxyauthpassword <password>

    Specifies proxy authentication password, requires -silent and -proxyhost to be present

    -help, -h, -?

    Prints help menu to screen

    See Deploying with the Redistributable Installer.

To send email invitations to download the Agent

  1. Log into your Management Console account.

  2. Click Add computer in your Home page Quick Tasks widget or Add Computers on the Computers page.

  3. On the Add a New Computer or Service page, select the service or services you want to install on the computer.

  4. If you want to add the new computer to a group other than the default group, select that group from the Choose Your Group drop-down.

  5. In the Download your installer section, enter up to 50 user email addresses in the Send Download Invites text box. The specified users receive invitations with a download link to the Agent.

    Multiple email addresses must be delimited with a semicolon.

    Click Send Email Invites.

    Your users receive an email saying that you have invited them to download and install the Agent onto their computer. It provides a link enabling them to download the agent without a login account to your organization's Symantec.cloud account.

    See Sending users a procedure explaining their download invitations.


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