Downloading the Cloud Endpoint Protection Agent

Article:HOWTO98473  |  Created: 2014-05-15  |  Updated: 2014-05-15  |  Article URL http://www.symantec.com/docs/HOWTO98473
Article Type
How To


Subject


Downloading the Cloud Endpoint Protection Agent

The Cloud Endpoint Protection Agent delivers services to your computers and communicates with the management console in your account. The Agent is designed to support multiple services enabling you to add and remove services from computers as required. You must install the Agent on every computer you want to protect. Make sure that your computers meet the system requirements and Internet access requirements.

See System requirements.

See Internet access requirements.

If you are running Windows Vista, User Account Control allows only your computer administrator to install a program that runs for every user account. Even if you have disabled User Account Control, administrative rights are required to install the Agent.

When you upgrade a protected computer from Windows XP to Windows Vista you must remove the Agent and restart the computer. When the computer restarts you can begin the upgrade to Windows Vista.

You can install Cloud Endpoint Protection Agents on more than a few computers.

See Downloading and installing the Symantec.cloud Agent.

Note:

Small Business Server 2011 may require a reboot when the Platform and Backup Exec.cloud agents are installed.

To prepare to download the Cloud Endpoint Protection Agent

  1. In Internet Explorer, navigate to Tools > Internet Options > Advanced.

  2. On the Advanced tab, scroll down to Security.

  3. Verify Do not save encrypted pages to disk is unchecked and click OK.

To download the Cloud Endpoint Protection Agent from your Home page

  1. Log on to the Symantec.cloud with the email address and password you created during signup.

  2. If the Quick Tasks widget is open on your Home page, then click Add computer.

    Note:

    Agents can be installed using any of the three deployment methods.

    See Downloading and installing the Symantec.cloud Agent.

  3. On the Add a New Computer or Service page, select the service or services to install by clicking the icon for the services that you want. Click Install Now.

  4. The File Download dialog box gives you the option to Run or Save the file. Click Run.

  5. When the SymantecExtractor.exe file download is complete, you are asked for permission to run the software. Click Run.

  6. The Symantec.cloud Wizard opens. From the welcome screen, click Next.

  7. The component configuration screen appears showing the status the components comprising your installation. You may also configure your Proxy Settings or change the destination folder if required. Click Install.

  8. When the success screen appears, click Finish.

To download the Cloud Endpoint Protection Agent from your Computers page

  1. Log on to the Symantec.cloud with the email address and password you created during signup.

  2. On the Computers page, click Add Computers.

    Note:

    To learn more about the additional methods for installing Cloud Endpoint Protection Agents see:

    See Downloading and installing the Symantec.cloud Agent.

  3. On the Add a New Computer or Service page, select the service or services to install by clicking the icon for the services that you want. Click Install Now.

  4. The File Download dialog box gives you the option to Run or Save the file. Click Run.

  5. When the SymantecExtractor.exe file download is complete, you are asked for permission to run the software. Click Run.

  6. The Symantec.cloud Installation box opens. It gives you the status of the installer and permits you to change the installation folder. Click Next.

  7. Enter your email address and password and configure your Proxy Settings if required. Click Next.

  8. When the Installation progress screen appears, click Install.

  9. When the Cloud Endpoint Protection Agent components are installed, click Next.

  10. When the success screen appears, click Finish.


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