Manually uninstalling Symantec System Center 5.0

Article:TECH100044  |  Created: 2002-01-29  |  Updated: 2006-01-02  |  Article URL http://www.symantec.com/docs/TECH100044
Article Type
Technical Solution


Environment

Issue



After a failed or incomplete installation of Symantec System Center, you are unable to successfully reinstall the software or uninstall using Add/Remove Programs. You need to manually uninstall Symantec System Center 5.0.


Solution



Symantec recommends that you use Add/Remove Programs in Windows Control Panel to uninstall or modify the installation of Symantec System Center.

If you cannot uninstall Symantec System Center by using Add/Remove Programs, use the steps in this document to remove Symantec System Center.


WARNING: In the following procedure, you will edit the Windows registry. Symantec strongly recommends that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified. Read the document How to back up the Windows registry before proceeding.


To manually remove Symantec System Center from the Windows registry
  1. Stop the Symantec System Center Discovery service.
  2. Click Start > Run.
  3. In the Run dialog box type:

    regedit
  4. Click OK.


    WARNING: Follow the next two steps only if the condition described in the steps is met. If you delete a registry key that is used by another Symantec product, that product must be removed and installed again.

  5. If Symantec System Center is the only Symantec product on your computer, go to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\

  6. If Symantec System Center is the only Symantec product on your computer, delete the following keys:

    AMS2
    VirusProtect6

  7. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\NodeTypes\

  8. Delete each of the values below:

    {0A624A66-269C-11d3-80F4-00C04F68D969}
    {11B529F0-7697-11d2-B34C-00104B22D5DF}
    {5DD3E8C0-7763-11d2-B34C-00104B22D5DF}
    {5E07EBA4-B771-11d5-8152-00C04F68D969}
    {CED9D6EE-B91A-11d5-8153-00C04F68D969}
    {F01B4B50-775A-11d2-B34C-00104B22D5DF}

  9. Go to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\SnapIns\
  10. Delete the following registry key:

    {0FD7D204-F362-11D2-80EB-00C04F68D969}
    {103363F4-69F9-11D2-B34C-00104B22D5DF}

  11. Go to the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\

  12. Delete the following keys:
    Symantec System Center
    {5F5A0389-C8D6-49D6-8812-9F7F439E72AC}



    WARNING: Follow the next four steps only if the condition described in the steps is met. If you delete a registry key that is used by another Symantec product, that product must be removed and installed again.

  13. If Symantec System Center is the only Symantec product on your computer, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\DLLUsage\

  14. If Symantec System Center is the only Symantec product on your computer, delete the VP6 key.
  15. If Symantec System Center is the only Symantec product on your computer, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\

  16. If Symantec System Center is the only Symantec product on your computer, delete the following key:

    Symantec

  17. Go to the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\

  18. Delete the following key:

    NSCTOP

  19. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

  20. In the right pane, delete the following values:

    C:\Program Files\Common Files\Symantec Shared\SSC\Transman.dll
    C:\WINNT\System32\CBA.DLL
    C:\WINNT\System32\Msgsys.dll
    C:\WINNT\System32\NTS.DLL
    C:\WINNT\System32\PDS.DLL


After you remove Symantec System Center from the Windows registry, restart the computer. Then, remove Symantec System Center files and folders.

To remove Symantec System Center files and folders
  1. In Windows Explorer, delete the following folders:

    C:\Program Files\Common Files\Symantec Shared\SSC
    C:\Program Files\Symantec\Symantec System Center
    C:\WINNT\Installer\{5F5A0389-C8D6-49D6-8812-9F7F439E72AC}

  2. Go to the C:\WINNT\Installer folder, and delete the 3fb4f4.msi file.
  3. Go to the C:\WINNT\system32 folder.
  4. Delete the following files:

    CBA.DLL
    Msgsys.dll
    NTS.DLL
    PDS.DLL

  5. Go to the following folder:

    C:\Documents and Settings\All Users\Start Menu\Programs\Symantec System Center Console\
  6. Delete the Symantec System Center Console.lnk file.







Legacy ID



2002102913043948


Article URL http://www.symantec.com/docs/TECH100044


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