How to restore client-to-server communication after renaming a parent server

Article:TECH100242  |  Created: 2003-01-20  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH100242
Article Type
Technical Solution


Environment

Issue



You changed the computer name of a Symantec AntiVirus Corporate Edition parent server or primary server. You need to know how to ensure that the connected Symantec AntiVirus client computers continue to communicate with the server.

 


Solution



Follow the directions for your product version.

Symantec AntiVirus 10.x and Symantec Client Security 3.x
Follow the steps in this section if the renamed parent server runs Symantec AntiVirus 10.x or Symantec Client Security 3.x.

To restore communication after you rename a Symantec AntiVirus 10.x server

  1. After you rename the Symantec AntiVirus server, restart the computer.
  2. Start Symantec System Center.
    Do not unlock the server group yet.
  3. On the Tools menu, click Discovery > Clear Cache Now.
  4. Unlock the server group.


Follow these additional steps only if you renamed the primary server.

To restore communication after you rename a primary Symantec AntiVirus 10.x server

  1. In the Windows Registry Editor, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion

     
  2. In the right pane, double click the UNCPath value, and then replace the old name of the primary server with the new name of the primary server.
  3. Click OK.
  4. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\DomainData

     
  5. In the right pane, double click the UNCPath value, and then replace the old name of the primary server with the new name of the primary server.
  6. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\DomainData\ClientConfig

     
  7. In the right pane, double-click the AlertDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  8. In the right pane, double-click the Parent value, and then replace the old name of the primary server with the new name of the primary server.
  9. In the right pane, double-click the RemoteHomeDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  10. Exit the Windows Registry Editor.
  11. Restart the Symantec AntiVirus service.



Symantec AntiVirus 9.x/8.x
Follow the steps in this section if the renamed parent server runs Symantec AntiVirus 9.x/8.x.

To restore communication after you rename a Symantec AntiVirus 9.x/8.x server

  1. Stop the Symantec AntiVirus server service.
  2. In the Windows Registry Editor, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\ClientConfig

     
  3. In the right pane, double-click the AlertDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  4. In the right pane, double-click the Parent value, and then replace the old name of the primary server with the new name of the primary server.
  5. In the right pane, double-click the RemoteHomeDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  6. If you use client groups, repeat steps 3 through 5 for each client group in the corresponding registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\Groups\<ClientGroupName>\ClientConfig

     
  7. Exit the Registry Editor.
  8. Restart the Symantec AntiVirus server service.
  9. Start Symantec System Center.
  10. Right-click the original parent server, and then click All Tasks > Symantec AntiVirus > Client Auto-Protect Options or Client Realtime Protection Options.
  11. Click Reset All.
    This action sends the new server name information to managed clients.


Follow these additional steps only if you renamed the primary server.

To restore communication after you rename a primary Symantec AntiVirus 9.x/8.x server

  1. In the Windows Registry Editor, go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion

     
  2. In the right pane, double click the UNCPath value, and then replace the old name of the primary server with the new name of the primary server.
  3. Click OK.
  4. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\DomainData

     
  5. In the right pane, double click the UNCPath value, and then replace the old name of the primary server with the new name of the primary server.
  6. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LanDesk\VirusProtect6\CurrentVersion\DomainData\ClientConfig

     
  7. In the right pane, double-click the AlertDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  8. In the right pane, double-click the Parent value, and then replace the old name of the primary server with the new name of the primary server.
  9. In the right pane, double-click the RemoteHomeDirectory value, and then replace the old name of the primary server with the new name of the primary server.
  10. Exit the Windows Registry Editor.
  11. Restart the Symantec AntiVirus service.






 



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Article URL http://www.symantec.com/docs/TECH100242


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