A scheduled scan immediately runs again after previous scan finishes

Article:TECH100381  |  Created: 2003-01-01  |  Updated: 2005-01-21  |  Article URL http://www.symantec.com/docs/TECH100381
Article Type
Technical Solution


Environment

Issue



You have a scheduled scan that runs, and then immediately after it finishes, the scan runs again.


Solution



If this problem occurs immediately after installing a new managed client, read the document Virus Sweep scan begins immediately after installing a new client.

Incorrect values in the registry and corrupted log files are the most common cause of this problem.

CustomTasks registry key
There may be entries remaining in the Windows registry from an earlier task. Remove these entries to resolve the problem.

To remove CustomTasks
  1. Edit the Windows registry on the client, and navigate to the following key:

    HKEY_CURRENT_USER\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\CustomTasks
  2. Delete all values in the CustomTasks key.

Corrupted log files
Corruption in the logs can cause the antivirus program to run scans repeatedly, in an attempt to finish an apparently unfinished task. To resolve the problem, stop the Symantec AntiVirus service and delete the log files from that client. The default locations are:
  • Windows 9x/Me
    C:\Program Files\Norton AntiVirus\Logs or C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Logs
  • Windows NT
    C:\Winnt\Profiles\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5 or
    C:\Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5
  • Windows 2000/XP/2003
    C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5 or
    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5







Legacy ID



2003070110593048


Article URL http://www.symantec.com/docs/TECH100381


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