Manually uninstalling AMS server for Symantec AntiVirus Corporate Edition 9.x from Windows NT/2000/XP/2003

Article:TECH100615  |  Created: 2004-01-06  |  Updated: 2005-01-24  |  Article URL http://www.symantec.com/docs/TECH100615
Article Type
Technical Solution


Environment

Issue



You need to know how to manually uninstall Alert Management System (AMS) server for Symantec AntiVirus Corporate Edition 9.x from a computer that is running Windows NT/2000/XP/2003.


Solution



This document describes how to manually remove Symantec AntiVirus AMS Server 9.0 from the following three places:
  • The registry
  • The Start menu
  • The hard disk

Follow the steps in each section below.

You must stop the following services before you remove items from the registry, the Start menu, or the hard disk:
  • Intel Alert Handler
  • Intel Alert Originator
  • Intel File Transfer
  • Intel PDS
  • Symantec AntiVirus
  • Symantec AntiVirus Definition Watcher

To stop the AMS services
  1. On the Windows taskbar, click Start > Run.
  2. In the Run Dialog box type the following:

    services.msc

  3. Click OK.
  4. Right-click the Intel Alert Handler service, and then click Stop.
  5. Perform step 4 for each of the remaining services that are listed above.

If all Intel services stop, skip to the "To remove the AMS keys from the registry" section of this document. If any Intel service does not stop, continue with the "To disable the Intel services" section of this document.

To disable the Intel services
  1. In the right pane of the Services console, right-click Intel PDS, and then click Properties.
  2. In the Startup type drop-down list, click Disabled, and then click OK.
  3. Repeat steps 1 and 2 for the following services:
    • Intel Alert Handler
    • Intel Alert Originator
    • Intel File Transfer
  4. Restart the computer.

To remove the AMS keys from the registry
  1. Exit all open programs.
  2. On the Windows taskbar, click Start > Run.
  3. In the Run dialog box, type the following:

    regedit

  4. Click OK.
    You must have administrator permissions (read and write) to edit the registry.
  5. In Registry Editor, in the left pane, navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk
  6. Delete the following keys:
    • AMS II
    • AMS SNMP
    • AMS2

      WARNING: Be careful not to delete the Intel or LANDesk folders because other programs or hardware might be using them.
  7. In the left pane, click My Computer, and then on the Edit menu, click Find.
  8. Search for the following:

    D9CA5E1DD9AD76141803035BD9105FD2
  9. Delete all entries that are found.

    WARNING: Follow the next two steps only if no other Symantec applications use virus definitions on the computer. If there are applications using virus definitions when the SharedDefs key is deleted, they will have to be uninstalled and reinstalled in order to function.
  10. If you have other Symantec programs that use virus definitions installed, skip to step 12. Otherwise, in the left pane, navigate to the following key:

    HKEY_LOCAL_MACHINE\Software\Symantec
  11. Delete the SharedDefs entry.
  12. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps
  13. Delete the AMS_INST_PATH entry.
  14. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  15. Delete the {D1E5AC9D-DA9D-4167-8130-30B59D01F52D} key.
  16. In the left pane, click My Computer, and then on the Edit menu, click Find.
  17. Search for the following:

    {D1E5AC9D-DA9D-4167-8130-30B59D01F52D}
  18. Delete all entries that are found.
  19. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
  20. Delete the following entries:
    • C:\Program Files\Symantec\AMS\Langs\
    • C:\Program Files\Symantec\AMS\Langs\Enu
    • C:\Program Files\Symantec\AMS\Langs\AMS2NT
  21. Restart the computer

Symantec AntiVirus AMS Server is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.

To remove Symantec AntiVirus AMS Server from the Start menu
  1. On the Windows taskbar, right-click Start, and then click Open All Users.
  2. Double-click Programs.
  3. Right-click the Alert Management Server folder, and then click Delete.

To remove Symantec AntiVirus AMS Server from the hard disk
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Do one of the following:
    • In Windows NT 4.0, navigate to the following folder:
      C:\Winnt\Profiles\All Users\Application Data\Symantec
    • In Windows XP/2000/2003, navigate to the following folder:
      C:\Program Files\Symantec
  3. Delete the AMS folder.
  4. Go to the \Program Files\NAV folder, if it is present, and delete the AMS folder.
  5. Do one of the following:
    • In Windows NT 4.0/2000, navigate to the following folder:
      C:\Winnt\System32
    • In Windows XP/2003, navigate to the following folder:
      C:\Windows\System32
  6. Delete the AMS_II folder.

Symantec AntiVirus AMS Server is now removed from your computer.





Legacy ID



2004040615394148


Article URL http://www.symantec.com/docs/TECH100615


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