Manually uninstalling Symantec Client Security 2.0 from Windows 98/Me

Article:TECH100617  |  Created: 2004-01-07  |  Updated: 2006-01-31  |  Article URL http://www.symantec.com/docs/TECH100617
Article Type
Technical Solution


Environment

Issue



This document describes how to uninstall Symantec Client Security 2.0 from Windows 98/Me manually. This includes both the Symantec AntiVirus Corporate Edition 9.x client and Symantec Client Firewall 7.1.


Solution



Removing Symantec Client Security manually comprises the following three basic steps:
  • Removing Symantec Client Security from the registry
  • Removing Symantec Client Security from the Start menu
  • Removing Symantec Client Security from the hard drive


WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.


Removing Symantec Client Security from the registry

  1. Start the registry editor.
  2. In the left pane, navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  3. Delete the following values:
    • Ccapp
    • Vptray
  4. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices

  5. Delete the following values:
    • ccEvtMgr
    • ccProxy
    • ccSetMgr
    • Defwatch
    • Rtvscn95
    • SndSrvc
    • SymPortGrabber
  6. Close the registry editor, and restart the computer.
  7. Start the registry editor, and navigate to the following key:

    HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers

  8. Right-click the LDVPMenu entry, and then click Delete.
  9. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

  10. If Symantec Client Security is the only Symantec product on the computer, delete the Symantec key. Otherwise, remove any keys that begin with Norton AntiVirus or Symantec AntiVirus.
  11. Navigate to the following key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD

  12. Delete the following keys:
    • SAVRT
    • SAVRTPEL
    • SYMEVNT
    • SYMTDI
  13. Navigate to any existing ControlSet\Services keys, and delete the same entries as in step 12.
  14. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\DllUsage

  15. Delete the VP6 key.
  16. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDESK

  17. Delete the AMS2 key.
  18. In the left pane, select My Computer, and then, on the Edit menu, click Find.
    Search for VirusProtect6 and delete all instances of this string.
  19. Select My Computer, and then, on the Edit menu, click Find.
    Search for 3B27DC00FD2ECFD4CB1CC54C5F4615D8 and delete all instances of this string.
  20. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    This key contains many keys.

  21. Click each key, and look in the right pane for references to Symantec AntiVirus or to Symantec Client Security.
    If you see any references to Symantec AntiVirus or to Symantec Client Security in the right pane, then delete the entire key.

Symantec Client Security is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.

To remove Symantec Client Security from the Start menu
  1. On the Windows taskbar, right-click the Start button, and then click Explore.
  2. Double-click Programs, then double-click Symantec Client Security.
  3. Right-click Symantec AntiVirus Client, and click Delete.

To remove Symantec Client Security from the hard drive
  1. Start Windows Explorer.
  2. Navigate to the Program Files folder.
  3. Delete the Symantec Client Security folder.

    WARNING: Follow the next three steps only if Symantec AntiVirus is the only Symantec application installed. If the Symantec Shared folder is deleted while there are other Symantec applications installed, they must be uninstalled and reinstalled in order for them to function.
  4. If Symantec AntiVirus is the only Symantec product on your computer, delete the \Program Files\Symantec folder.
  5. Navigate to the \Program Files\Common Files folder.
  6. If Symantec AntiVirus is the only Symantec product on your computer, delete the Symantec Shared folder.
  7. Navigate to the \WINDOWS\All Users\Application Data folder.
  8. Delete the Symantec folder.
  9. Exit Windows Explorer.
  10. Restart the computer.







Legacy ID



2004040711034148


Article URL http://www.symantec.com/docs/TECH100617


Terms of use for this information are found in Legal Notices