Adding service exceptions in Windows Internet Connection Firewall to allow Symantec AntiVirus to communicate

Article:TECH100779  |  Created: 2004-01-06  |  Updated: 2006-01-04  |  Article URL http://www.symantec.com/docs/TECH100779
Article Type
Technical Solution

Product(s)

Environment

Issue



You enable Internet Connection Firewall on a Windows XP computer or install Windows XP Service Pack 2 (which enables the firewall automatically). You need to create exceptions for Symantec AntiVirus services, so that the Symantec AntiVirus components can communicate.


Solution




Notes:
  • When you install Windows XP Service Pack 2, Symantec AntiVirus appears automatically in the list of exceptions. However, the application associated with the rule is not one that handles communication. In order to allow Symantec AntiVirus to communicate, you must create exceptions for the correct services.
  • These file names also apply to Norton AntiVirus Corporate Edition 7.61.


Each of the Symantec AntiVirus components has a different list of services that need exceptions to work with the firewall. These services are as follows:

Symantec AntiVirus Server
    • Rtvscan.exe
      You can find this service in the Symantec AntiVirus program folder.
    • Pds.exe
      You can find this service in the Windows\System32\Cba folder.
    • Lucomserver.exe, Lucomserver_2_5.exe, or Lucomserver_2_6.exe
      You can find this service in the Program Files\Symantec\LiveUpdate folder.

Symantec AntiVirus Client
    • Rtvscan.exe
      You can find this service in the Symantec AntiVirus program folder.
    • Lucomserver.exe, Lucomserver_2_5.exe, or Lucomserver_2_6.exe
      You can find this service in the Program Files\Symantec\LiveUpdate folder.

Symantec System Center
    • Nsctop.exe
      You can find this service in the Program Files\Symantec\Symantec System Center folder.

Symantec Quarantine Server
    • Qserver.exe
    • Icepack.exe
      You can find these services in the Program Files\Symantec\Quarantine folder.

AMS2
    • IAO.exe
    • Msgsys.exe
    • Hndlrsvc.exe
      You can find these services in the Windows\System32\AMS_II folder.

To create an exception for a service or program in Windows XP Service Pack 2
  1. On the Windows taskbar, click Start > Settings > Control Panel.
  2. Double-click Security Center.
  3. Click Windows Firewall.
  4. On the Exceptions tab, click Add Program.
  5. Click Browse.
  6. Find the service for which you want to create and exception, and then click OK.
  7. Click OK, and then confirm that the service that you added is checked.
  8. Click OK.

To create an exception for a service or program in Windows XP Service Pack 1 or earlier
  1. Right-click My Network Places, and click Properties.
  2. Right-click Local Area Connection, and then click Properties.
  3. On the Advanced tab, click Settings.
  4. On the Exceptions tab, click Add Program.
  5. Browse to the location of the application or service, select it, and click OK.
  6. On the Exceptions tab, make sure that the application or service that you selected appears checked under Programs and Services.




References
For information about topics related to Windows XP Service Pack 2, see the article Documents relating to Symantec Client Security and Windows XP Service Pack 2.





Legacy ID



2004070609092148


Article URL http://www.symantec.com/docs/TECH100779


Terms of use for this information are found in Legal Notices