Symantec System Center password management in Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x

Article:TECH101211  |  Created: 2005-01-12  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH101211
Article Type
Technical Solution

Product(s)

Environment

Issue



  How to change the password in Symantec Client Security 3.x and Symantec AntiVirus Corporate Edition 10.x

Symptoms

Conditions
Several distinct passwords can be set and managed through the Symantec System Center.


Solution



About the server group password
The "Remember this user name and password for me" check box saves a password so that you do not have to enter it the next time the server group is opened. Also, if you "Automatically unlock this Server Group when I start the Symantec System Center," the password is saved in a secured cache.

To no longer save the server group password

  1. In the Symantec System Center console, in the left pane, right-click a locked server group, and then click Unlock Server Group.
  2. Uncheck Remember this user name and password for me.
  3. Uncheck Automatically unlock this Server Group when I start the Symantec System Center.
  4. Click OK.
  5. Exit the Symantec System Center console.
  6. When you are prompted to save, click No.


The server group is now configured to prompt for a password, and the server group will not be unlocked automatically when you start Symantec System Center.


Reset the Symantec System Center admin user password
You can use the Password Reset Utility to reset any user's password. You must have Administrator access to the primary server of the server group.

To reset the Symantec System Center admin user password

  1. On the computer running Symantec System Center, start Windows Explorer.
  2. Go to \Program Files\Symantec\Symantec System Center\Tools.
  3. In the right pane, double-click the IFORGOT.exe file.
  4. In the Primary server field, type the name of the server group's primary server.
  5. In the user field, type admin
  6. In the New Password and Confirm New Password fields, type the new password.
  7. Click Reset Password.
    You may be prompted for a Windows user name and password if you specify a remote server.


For information about creating and managing user accounts in Symantec System Center, see the document Using Symantec System Center roles in Symantec AntiVirus 10.x and Symantec Client Security 3.x.

Use a client uninstallation password
It is possible to configure the client component of Symantec AntiVirus to request a password before allowing a user to uninstall it. By default, this feature is enabled, but often the password is not set by an administrator. When the client can communicate with the server, the password can be reset or disabled.

To require a password before uninstalling

  1. In the Symantec System Center console, right-click a server, a server group, or a client group, and then click All Tasks > Symantec AntiVirus > Client Administrator Only Options.
  2. On the Security tab, check Ask for password to allow uninstall of Symantec AntiVirus Client.
  3. Click Change.
  4. In the Configure Password dialog box, type a new password, and then confirm by typing the password again.
  5. Click OK, and then click OK again.


If the client system needs to be uninstalled but can no longer communicate with the parent server, please contact Symantec Technical Support for assistance.

Use a client network scan password
In a networked environment where most, if not all systems are running some form of antivirus software, it is inefficient to allow the systems to perform real-time or manual scanning of network resources. In such a setting, the network resources are already protected by the local antivirus system. However, it may not be desirable to completely disable this functionality as you may want to remote scan a system at a later date. The best solution is to implement a password known only to the system administrators that prevents casual scanning of network resources, while leaving it available as a useful tool. If the client system can still communicate with the parent server, the password can be reset or disabled.

To require a password before uninstalling

  1. In the Symantec System Center console, right-click a server, a server group, or a client group, and then click All Tasks > Symantec AntiVirus > Client Administrator Only Options.
  2. On the Security tab, check Ask for password to allow scan of Mapped Network Drives.
  3. Click Change.
  4. In the Configure Password dialog box, type a new password, and then confirm by typing the password again.
  5. Click OK, and then click OK again.





Legacy ID



2005041217010148


Article URL http://www.symantec.com/docs/TECH101211


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