Manually uninstalling AMS server for Symantec AntiVirus Corporate Edition 10.x or Symantec Client Security 3.x from Windows

Article:TECH101301  |  Created: 2005-01-16  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH101301
Article Type
Technical Solution


Environment

Issue



This document describes how to manually uninstall the AMS server for Symantec AntiVirus Corporate Edition 10.x from Windows 2000, XP, or 2003.

Symptoms
Manually uninstalling AMS server for Symantec AntiVirus Corporate Edition 10.x or Symantec Client Security 3.x from Windows This document describes how to manually uninstall the AMS server for Symantec AntiVirus Corporate Edition 10.x from Windows 2000, XP, or 2003.


 


Solution



Removing AMS server manually takes the following three basic steps:

  • Stop Symantec AntiVirus services
  • Remove AMS server from the registry
  • Remove AMS server from the Start menu and the hard drive


Ensure that the AMS configuration window is not currently open.

Stop Symantec AntiVirus services
Stop the following services before removing items from the registry, Start menu, or hard drive.
Not all services will be present on all computers running AMS server. If you do not see a service, skip to the next service in the list:

  • Intel PDS
  • Intel Alert Handler
  • Intel Alert Originator
  • Intel File Transfer
  • Symantec AntiVirus
  • Symantec AntiVirus Definition Watcher


To stop the services

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    services.msc

     
  3. Click OK.
  4. For each of the services listed above, right-click the name of the service, and click Stop.
    Not all services will be present on all computers running AMS server. If you do not see a service, skip to the next service in the list.



Remove AMS server from the registry
Most of the items you must remove are entries in the Windows registry.

 


Note: You must have administrator permissions (read and write) to edit the registry.
 



 


WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.




To remove AMS server from the registry

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    regedit

     
  3. Click OK.
  4. In the Windows registry editor, in the left pane, delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\LANDesk\AMS2
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intel Alert Handler
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intel Alert Originator
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intel File Transfer
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Intel Alert Handler
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Intel Alert Originator
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Intel File Transfer
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Intel Alert Handler
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Intel Alert Originator
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Intel File Transfer
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intel Alert Handler
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intel Alert Originator
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Intel File Transfer

    Note: Normally only two of the ControlSet00x will be found, e.g. ControlSet001 and ControlSet003.

     
  5. In the left pane, click My Computer.
  6. On the Edit menu, click Find.
  7. In the Find what box, type the following text string:

    F652A84DB82EC9748AA6E67C65B31D6B

     
  8. Click Find Next.
    Delete all keys and values that contain this string.


    WARNING: Follow the next step only if the condition described in the step is met. If you delete a registry key that is used by another Symantec product, that product must be removed and installed again.


     
  9. If no other Symantec programs that use virus definitions are installed, go to and delete the following key:

    HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs

     
  10. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

     
  11. In the right pane, delete the following value:

    AMS_INST_PATH

     
  12. Delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D48A256F-E28B-479C-A86A-6EC7563BD1B6}

     
  13. Go to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders

     
  14. In the right pane, delete the following values:
    • <drive>:\Program Files\Symantec\Symantec System Center\
    • <drive>:\Program Files\Symantec\Symantec System Center\AMS2\
    • <drive>:\Program Files\Symantec\Symantec System Center\\AMS2\Winnt
    • <drive>:\Program Files\Symantec\Symantec System Center\Langs\
    • <drive>:\Program Files\Symantec\Symantec System Center\Langs\Enu
    • <drive>:\Program Files\Symantec\Symantec System Center\Langs\Enu\AMS2NT
    • <drive>:\Documents and Settings\All Users\Start Menu\Programs\Alert Management Server\
       
  15. Restart the computer.
     

Remove AMS server from the Start menu and the hard drive
After AMS server is disabled, all that remains is to remove leftover files and shortcuts to the program.

To remove AMS server from the Start menu

  1. Right-click Start, and then click Open All Users.
  2. Double-click Programs.
  3. Right-click Alert Management Server, and then click Delete.


To remove AMS server from the hard drive

  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Open the following folder:

    <drive>:\Program Files\Symantec\Symantec System Center

     
  3. Delete the following files:
    • AMSAdmin
    • Amscust.dll
  4. Delete the AMS2 folder.
  5. Go to the following folder:

    <drive>:\Windows\System32

     
  6. Delete the AMS_II folder.
  7. Exit Windows Explorer.






 

 



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Article URL http://www.symantec.com/docs/TECH101301


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