Status of new SAV 10.x server is "Disabled" and cannot communicate when added to existing server group

Article:TECH101329  |  Created: 2005-01-28  |  Updated: 2010-09-01  |  Article URL http://www.symantec.com/docs/TECH101329
Article Type
Technical Solution


Environment

Issue



You added a new Symantec AntiVirus 10.x server to an existing Symantec AntiVirus 10.x server group. The new server's status appears as "Disabled" in Symantec System Center. The root certificate does not appear in the pki\roots folder on the new server. If you copy the root certificate from the primary server to the new server, the problem remains.

 


Solution



This problem is fixed in Symantec AntiVirus 10.0.2 and Symantec Client Security 3.0.2. For information about how to obtain the latest build of Symantec AntiVirus or Symantec Client Security, read Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.

If you cannot upgrade to Symantec AntiVirus 10.0.2 or Symantec Client Security 3.0.2, then use the following workaround.

After you install the new server, do not start Symantec System Center, and do not restart the new Symantec AntiVirus server. First, wait five minutes for the root certificate file to appear in the pki\roots folder in the Symantec AntiVirus program folder. If the root certificate file does not appear on the new server, copy the pki folder from the primary server to the new server. For help, see the Technical Information section of this document.

If the problem persists, uninstall Symantec AntiVirus and restart the computer. Then install the new Symantec AntiVirus server to a new server group and make the server a primary server. Move the other Symantec AntiVirus servers from the existing server group to the new server group.




Technical Information
To locate the pki folder on the primary server

  • Do one of the following:
    • If the primary server runs Windows, go to the Symantec AntiVirus program folder to find the pki folder.
      On a Symantec AntiVirus Corporate Edition server, the default path is as follows:
      <OS drive>:\Program Files\SAV\pki
      On a Symantec Client Security server, the default path is as follows:
      <OS drive>:\Program Files\SAV\Symantec AntiVirus\pki
    • If the primary server runs NetWare, copy the SYS:SAV\pki folder.


To copy the pki folder to the new server

  • Do one of the following:
    • If the new server runs Windows, copy the pki folder and replace any existing files if prompted.
      On a Symantec AntiVirus Corporate Edition server, copy the pki folder to the following location:
      <OS drive>:\Program Files\SAV
      On a Symantec Client Security server, copy the pki folder to the following location:
      <OS drive>:\Program Files\SAV\Symantec AntiVirus
    • If the new server runs NetWare, copy the pki folder to the SYS:SAV folder and replace any existing files if prompted.



 


Supplemental Materials

Value1-45EI05

Legacy ID



2005052814162048


Article URL http://www.symantec.com/docs/TECH101329


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