Error: "Symantec AntiVirus communications layer failed to initialize. Remote manageability has been disabled. An error occurred while initializing SSL-based communication. Error code: 0x20000081"

Article:TECH101366  |  Created: 2005-01-17  |  Updated: 2005-01-21  |  Article URL http://www.symantec.com/docs/TECH101366
Article Type
Technical Solution


Environment

Issue



After you install or migrate to Symantec AntiVirus 10.0.0, you see the following error message on the primary server:

"Symantec AntiVirus communications layer failed to initialize. Remote manageability has been disabled. An error occurred while initializing SSL-based communication. Error code: 0x20000081."

After this message appears, Symantec System Center cannot communicate with the primary server. If you restart the Symantec AntiVirus service on the primary server, you can restore communication temporarily.

In some cases, the error message does not appear, but Symantec System Center cannot communicate with the primary server.


Solution



This problem is fixed in Symantec AntiVirus 10.0.1 and Symantec Client Security 3.0.1. For information about how to obtain the latest build of Symantec AntiVirus or Symantec Client Security, read Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.






Supplemental Materials

SourceETrack
Value1-43HHRD

Legacy ID



2005061713144948


Article URL http://www.symantec.com/docs/TECH101366


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