Error: "No Network Provider accepted the given network path" when using ClientRemote Install to deploy clients

Article:TECH101378  |  Created: 2005-01-23  |  Updated: 2011-09-15  |  Article URL http://www.symantec.com/docs/TECH101378
Article Type
Technical Solution

Product(s)

Environment

Issue



You use ClientRemote Install in Symantec System Center to deploy clients. You are prompted to type a user name and a password. You see the error message "No Network Provider accepted the given network path." You can see the target clients in My Network Places.


Solution



Because this situation has a variety of causes, no one solution fixes the problem in every case. To solve the problem, try any solution and test to see if it fixed the problem. If it did not fix the problem, try another solution.

Check Windows XP or Windows Server 2003 firewall settings
If the target clients run Windows 2003/XP, follow the directions in the document Windows XP or Windows Server 2003 firewall prevents remote installation.

Check DNS settings
Incorrect DNS settings are the most common cause of this problem. Use the ping -a command to confirm name resolution and to confirm the accuracy of the DNS suffix.

Check environmental variables
Confirm that the correct shares are set up on the target computer.

To confirm and set up shares

  1. At a command prompt, type the following command:

    net share
     
  2. If you do not see the VPHOME, ADMIN$ and <OS Drive>$ shares, create them.
    To create the shares, type the following commands:

    net share ADMIN$
    net share C$=C:\
    net share VPHOME="C:\Program Files\Symantec AntiVirus" (or the path the Symantec AntiVirus installation)




Check Distributed COM properties
Incorrect Distributed COM properties can cause this problem.

To confirm Distributed COM properties

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    dcomcnfg
     
  3. Click OK.
  4. Do one of the following, depending on your version of Windows:
    • In Windows XP/2003, click Component Services > Computers > My Computer. Then right-click My Computer and click Properties.
    • In all other versions of Windows, go on to the next step.
  5. On the Default Security or Default COM Security tab, under Default Access Permissions, click Edit Default.
    The resultant window is normally blank. If it is not blank, then confirm that Administrators, Interactive, and System accounts are set to Allow Access, and then click OK.
  6. Under Default Launch Permissions, click Edit Default.
  7. Confirm that the Administrators, Interactive, and System accounts are set to Allow Launch, and click OK.
  8. Do one of the following, depending on your version of Windows:
    • In Windows XP/2003, skip the two following steps.
    • In all other versions of Windows, go on to the next step.
  9. In the Default Configuration Permissions section, click Edit Default.
  10. In the Registry Key Permissions window, confirm that the following are set to Full Control, and then click OK:

    CREATOR OWNER
    ...\Administrators
    SYSTEM
     
  11. On the Default Properties tab, confirm that Default Impersonation Level is set to Identify.
  12. Click Apply, and then click OK.
  13. Restart the computer for the changes to take effect.




 



Legacy ID



2005062312163948


Article URL http://www.symantec.com/docs/TECH101378


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