Internal: Debugging Common Client in Symantec Client Security 3.x or Symantec Endpoint Protection 11.x

Article:TECH101414  |  Created: 2005-01-13  |  Updated: 2012-05-02  |  Article URL http://www.symantec.com/docs/TECH101414
Article Type
Technical Solution

Product(s)

Environment

Issue



You need to turn on debugging for the Common Client component of Symantec Client Security 3.x or Symantec Endpoint Protection 11.x.


Solution




To gather debug information, create a folder on the Windows partition and then import a registry file.

To debug Common Client

  1. On the Windows partition, create a folder named CCdebug at the root of the drive.
    For example, create the folder C:\CCdebug.
  2. Double-click the CCdebugON.reg file to begin gathering debug information. IMPORTANT: Reboot after importing CCdebugON to fully enable logging.
  3. Reproduce the problem that you are troubleshooting.
  4. Double-click the CCdebugOFF.reg file to stop gathering debug information. IMPORTANT: Reboot after importing CCdebugOFF to disable logging.


If you plan to send the results to Symantec Technical Support, zip the entire CCdebug directory and attach it to your e-mail correspondence.





Technical Information
CCdebugON.regccDebug64.zip


Hide details for Contents of CCdebugON.reg:
Contents of CCdebugON.reg:

Note: This file is for use with 32-bit computers only. For 64-bit computers, the registry path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Common Client

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug]

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\CrashHandler]
"DumpOnNew"=dword:00000000
"TerminateOnNew"=dword:00000000
"ThrowOnNew"=dword:00000001
"DumpOnException"=dword:00000000
"TerminateOnException"=dword:00000000
"DumpOnPurecall"=dword:00000000
"TerminateOnPurecall"=dword:00000000
"DumpOnSecurity"=dword:00000000
"TerminateOnSecurity"=dword:00000000
"Directory"=""
"DumpType"=dword:00000022
"AppendDateTimeToFile"=dword:00000001
"AppendVersionToFile"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\DebugOutput]
"DebugType"=dword:00000001
"Directory"="C:\\CCdebug"
"OutputToDebugger"=dword:00000001
"OutputToFile"=dword:00000001
"AppendProcessIdToFile"=dword:00000001
"PrependThreadId"=dword:00000001
"PrependProcessId"=dword:00000001
"PrependDateTime"=dword:00000001
"PrependModuleName"=dword:00000001
"PrependType"=dword:00000001
"ExclusiveModules"=dword:00000000
"AppendNewLine"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\DebugOutput\Modules]

CCdebugOFF.reg
Hide details for Contents of CCdebugOFF.reg:
Contents of CCdebugOFF.reg:

Note: This file is for use with 32-bit computers only. For 64-bit computers, the registry path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Common Client

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug]











Attachments

CCdebugON.reg (2 kBytes)
ccDebug64.zip (1 kBytes)


CCdebugOFF.reg (200 Bytes)

Legacy ID



2005071316573548


Article URL http://www.symantec.com/docs/TECH101414


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