To gather debug information, create a folder on the Windows partition and then import a registry file.

To debug Common Client

1. On the Windows partition, create a folder named CCdebug at the root of the drive.
   For example, create the folder C:\CCdebug.
2. Double-click the CCdebugON.reg file to begin gathering debug information. IMPORTANT: Reboot after importing CCdebugON to fully enable logging.
3. Reproduce the problem that you are troubleshooting.
4. Double-click the CCdebugOFF.reg file to stop gathering debug information. IMPORTANT: Reboot after importing CCdebugOFF to disable logging.

If you plan to send the results to Symantec Technical Support, zip the entire CCdebug directory and attach it to your e-mail correspondence.





Technical Information

Contents of CCdebugON.reg:

Note: This file is for use with 32-bit computers only. For 64-bit computers, the registry path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Common Client

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug]

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\CrashHandler]
"DumpOnNew"=dword:00000000
"TerminateOnNew"=dword:00000000
"ThrowOnNew"=dword:00000001
"DumpOnException"=dword:00000000
"TerminateOnException"=dword:00000000
"DumpOnPurecall"=dword:00000000
"TerminateOnPurecall"=dword:00000000
"DumpOnSecurity"=dword:00000000
"TerminateOnSecurity"=dword:00000000
"Directory"=""
"DumpType"=dword:00000022
"AppendDateTimeToFile"=dword:00000001
"AppendVersionToFile"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\DebugOutput]
"DebugType"=dword:00000001
"Directory"="C:\\CCdebug"
"OutputToDebugger"=dword:00000001
"OutputToFile"=dword:00000001
"AppendProcessIdToFile"=dword:00000001
"PrependThreadId"=dword:00000001
"PrependProcessId"=dword:00000001
"PrependDateTime"=dword:00000001
"PrependModuleName"=dword:00000001
"PrependType"=dword:00000001
"ExclusiveModules"=dword:00000000
"AppendNewLine"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug\DebugOutput\Modules]



Contents of CCdebugOFF.reg:

Note: This file is for use with 32-bit computers only. For 64-bit computers, the registry path is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Symantec\Common Client

Windows Registry Editor Version 5.00

[-HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Common Client\Debug]