Duplicate server groups appear in Symantec System Center when using Symantec AntiVirus 10.x with earlier versions

Article:TECH101475  |  Created: 2005-01-11  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH101475
Article Type
Technical Solution

Product(s)

Environment

Issue



You use Symantec AntiVirus 10.x with earlier versions of Symantec AntiVirus in your environment. When you start Symantec System Center, duplicate server groups appear.


Solution



This problem has more than one possible cause. Follow the directions that apply to your situation.

NOTE: Please also be aware that multiple conditions could be affecting the same environment, so it is possible that more than one of these conditions apply to your situation.

You use an old version of Symantec System Center
Make sure that you use the correct version of Symantec System Center for the version of Symantec AntiVirus that runs on the primary server.
For details, read Determining the version of Symantec System Center.

You put legacy servers into a Symantec AntiVirus 10.x server group
Keep the servers that run earlier versions of Symantec AntiVirus in a separate server group. During migration, first migrate the primary server and then migrate any secondary servers in the server group.

You put Symantec AntiVirus 10.x servers into a legacy server group
Make sure that the version of Symantec AntiVirus on the primary server is the same as or later than the version of Symantec AntiVirus on the secondary servers. If you migrate a secondary server that belongs to a server group with a legacy primary server, select a Symantec AntiVirus 10.x server group during the migration process.

Different versions of Symantec AntiVirus 10.x server exist in the same environment.
Verify that all servers in each server group are running the same version level (MR). Mixed SAV 10.x server versions are known to cause this condition.

You migrated a primary server with a short password
This problem can happen after you migrate a primary server that has a password with fewer than six characters. Open the duplicate server group and drag the migrated server onto a new server group.

Before you migrate the primary server of the server group, make sure that the server group password contains six or more characters. Allow time for all secondary servers in the server group to receive this change.

The AddressCache registry key contains incorrect information
This problem can happen when the AddressCache registry key contains incorrect information. To fix the problem, clear the cache in Symantec System Center.

To clear the cache in Symantec System Center
  1. On the computer that runs Symantec System Center, start the Registry Editor.
  2. Go to the following key:

    HKEY_LOCAL_MACHINE\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AddressCache

  3. In the left pane, delete all the keys that appear under the AddressCache key.
    Do not delete the AddressCache key itself.
  4. Exit the Registry Editor.
  5. Start Symantec System Center.
  6. On the Tools menu, click Discovery Service.
  7. Click Clear Cache Now.
  8. Click Close.





    Legacy ID



    2005081115551448


    Article URL http://www.symantec.com/docs/TECH101475


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