Manually uninstalling Symantec AntiVirus 10.1 client

Article:TECH101706  |  Created: 2006-01-22  |  Updated: 2010-08-13  |  Article URL http://www.symantec.com/docs/TECH101706
Article Type
Technical Solution


Environment

Issue



This document describes how to manually uninstall Symantec AntiVirus 10.1 client from Windows 2003/XP/2000.


Solution



This procedure involves the following five steps:

  • Disable Tamper Protection before you stop services.
  • Close or stop Symantec AntiVirus programs.
  • Stop Symantec AntiVirus services.
  • Remove Symantec AntiVirus from the registry.
  • Remove Symantec AntiVirus from the Start menu and from the hard drive.


Make sure that Symantec AntiVirus is not running.


Disable Tamper Protection
You must disable Tamper Protection before you stop Symantec AntiVirus services.

To disable Tamper Protection

  1. Start Symantec AntiVirus.
  2. On the Configure menu, click Tamper Protection.
  3. Uncheck Enable Tamper Protection.
  4. Click OK.



End Symantec AntiVirus processes
You must end the following processes before you can continue:

  • ccApp.exe
  • Vpc32.exe
  • Vptray.exe


To end the processes

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    taskmgr.exe
  3. On the Processes tab, right-click ccApp.exe, and then click End Process.
  4. Right-click Vpc32.exe, and then click End Process.
  5. Right-click Vptray.exe, and then click End Process.



Stop Symantec AntiVirus services
You must stop the following services before you remove items from the registry, the Start menu, or the hard drive.

  • SAVRoam
  • Symantec AntiVirus
  • Symantec AntiVirus Definition Watcher
  • Symantec Event Manager
  • Symantec Settings Manager



To stop the services

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    services.msc
  3. Click OK.
  4. For each of the following services, right-click the name of the service, and then click Stop:
    • SAVRoam
    • Symantec AntiVirus
    • Symantec AntiVirus Definition Watcher
    • Symantec Event Manager
    • Symantec Settings Manager



Remove Symantec AntiVirus from the registry
Most of the items that you must remove are entries in the Windows registry.


Note: You must have administrator permissions (read and write) to edit the registry.


 


WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.




To remove Symantec AntiVirus from the registry

  1. On the Windows taskbar, click Start > Run.
  2. In the Open box, type the following text:

    regedit
  3. Click OK.
  4. In the Windows Registry Editor, in the left pane, go to the following key:

    HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers
  5. In the left pane, right-click LDVPMenu, and then click Delete.
  6. Expand the following key:

    HKEY_CLASSES_ROOT\Installer\Features

    This key contains many <Package Code> keys.

  7. Click each <Package Code> key, and look in the right pane for references to SAVMain.
    If you see any references to SAVMain in the right pane, then delete the entire <Package Code> key.

  8. Expand the following key:

    HKEY_CLASSES_ROOT\Installer\Products

    This key contains many <Package Code> keys.

  9. Click each <Package Code> key, and look in the right pane for references to Symantec AntiVirus.
    If you see any references to Symantec AntiVirus in the right pane, then delete the entire <Package Code> key.

  10. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products

    This key contains many <Package Code> keys.

  11. Expand each <Package Code> key, and then click the InstallProperties key.
    If you see any references to Symantec AntiVirus in the right pane, then delete the entire <Package Code> key.

  12. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    This key contains many <Package Code> keys.

  13. Click each <Package Code> key, and look in the right pane for references to Symantec AntiVirus.
    If you see any references to Symantec AntiVirus in the right pane, then delete the entire <Package Code> key.

  14. Delete the following keys:
    • HKEY_CLASSES_ROOT\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\INTEL\DllUsage\VP6
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\20A7FB42A06BB49448A397B3CB77ED4D
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SPBBC
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec AntiVirus
    • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SymNetDrv
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\System\SAVRT
  15. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features

    This key contains many <Package Code> keys.

  16. Click each <Package Code> key, and look in the right pane for references to SAVMain.
    If you see any references to SAVMain in the right pane, then delete the entire <Package Code> key.

  17. Expand the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products

    This key contains many <Package Code> keys.

  18. Click each <Package Code> key, and look in the right pane for references to Symantec AntiVirus.
    If you see any references to Symantec AntiVirus in the right pane, then delete the entire <Package Code> key.

  19. Click the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  20. In the right pane, delete the vptray value.
  21. Click the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps
  22. In the right pane, delete the following values:
    • AVENGEDEFS
    • Common Client
    • Common Client Data
    • Common Client Decomposers
    • NAVNT
    • SAV Install Directory
    • SAVCE
    • Savrt
    • SPBBC
    • SymNetDrv
    • VP6ClientInstalled
    • VP6UsageCount
  23. Expand the following key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
  24. Delete the following subkeys:
    • ccEvtMgr
    • ccSetMgr
    • DefWatch
    • NAVENG
    • NAVEX15
    • SavRoam
    • SAVRT
    • SAVRTPEL
    • SNDSrvc
    • SPBBCDrv
    • SPBBCSvc
    • Symantec AntiVirus
    • SYMREDRV
    • SYMTDI
  25. Expand the following key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application
  26. Delete the following subkeys:
    • ccEvtMgr
    • ccSetMgr
    • DefWatch
    • LiveUpdate
    • SavRoam
    • Symantec AntiVirus
  27. In the left pane, click My Computer.
  28. On the Edit menu, click Find.
  29. In the Find what box, type the following text:

    VirusProtect6

    Delete all keys and values that contain this string.
  30. In the left pane, click My Computer.
  31. On the Edit menu, click Find.
  32. In the Find what box, type the following text:

    vpshell2.dll

    Delete all keys and values that contain this string.
  33. In the left pane, click My Computer.
  34. On the Edit menu, click Find.
  35. In the Find what box, type the following text:

    933187C5788574F4889B3B1FBB35638A

    Delete all keys and values that contain this string.


    WARNING: Follow the next four steps only if the conditions that are described in the steps are met. These instructions affect registry entries that other Symantec products use. If you delete a key or value that another Symantec product uses, that product must be removed and installed again.

  36. If no other Symantec application that uses virus definitions is installed, then delete the following key:

    HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs
  37. If Symantec AntiVirus is the only Symantec program that is installed, delete the following keys:
    • HKEY_LOCAL_MACHINE\Software\Symantec\Common Client
    • HKEY_LOCAL_MACHINE\Software\Symantec\SymEvent
    • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SymEvent
  38. If Symantec AntiVirus is the only Symantec program that is installed, go to the following key

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  39. In the right pane, delete the ccApp value.
  40. Restart the computer.


Symantec AntiVirus client is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. You do not need to remove them.


Remove Symantec AntiVirus from the Start menu and from the hard drive
After Symantec AntiVirus is disabled, you need to remove leftover files and shortcuts to the program.

To remove Symantec AntiVirus from the Start menu

  1. On the Windows taskbar, right-click Start, and then click Open All Users.
  2. Double-click Programs.
  3. Double-click Symantec Client Security.
  4. Do one of the following:
    • If more than one program is listed in this folder, right-click Symantec AntiVirus, and then click Delete.
    • If Symantec AntiVirus is the only program that is listed in this folder, right-click Symantec Client Security, and then click Delete.
  5. Exit Windows Explorer.


To remove Symantec AntiVirus from the hard drive

  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Open the Program Files folder.
  3. Right-click the Symantec Client Security folder, and then click Delete.


    WARNING: Follow the next three steps only if the conditions that are described in the steps are met. These instructions affect registry entries that other Symantec products use. If you delete a key or value that another Symantec product uses, that product must be removed and installed again.

  4. If Symantec AntiVirus is the only Symantec product on your computer, delete the Symantec folder.
  5. Open the following folder:

    Program Files\Common Files\Symantec Shared
  6. If Symantec AntiVirus is the only Symantec product on your computer, delete the following folders:
    • Decomposers
    • SPBBC
    • SPManifests
    • SSC
    • VirusDefs
  7. Open the following folder:

    C:\Documents and Settings\All Users\Application Data\Symantec
  8. Delete the following folders:
    • Common Client
    • Symantec AntiVirus Corporate Edition
  9. Exit Windows Explorer.




 



Legacy ID



2006022212084148


Article URL http://www.symantec.com/docs/TECH101706


Terms of use for this information are found in Legal Notices