Error 1406. Could not write value to HKLM\Software\... when installing SAVCE 10.x

Article:TECH101766  |  Created: 2006-01-27  |  Updated: 2011-09-14  |  Article URL http://www.symantec.com/docs/TECH101766
Article Type
Technical Solution

Product(s)

Environment

Issue



You are attempting to install Symantec Antivirus Corporate Edition (SAVCE) 10.x and the installation is rolling back.
A review of the installation log file shows the following error: Error 1406. Could not write value to HKLM\Software\....


Solution



This error is caused by incorrect permissions on the HKLM\Software or HKLM\Software\Symantec registry key(s).
Please review the following document for the specific permissions: Troubleshooting Symantec AntiVirus Corporate Edition installations: Checking rights and permissions.

Confirm this situation by running ProcMon (http://technet.microsoft.com/en-us/sysinternals/bb896645) and in review of the log, look for "Access Denied".
 



Legacy ID



2006032711185348


Article URL http://www.symantec.com/docs/TECH101766


Terms of use for this information are found in Legal Notices