The SYM06-010 patch for Symantec Client Security and Symantec AntiVirus

Article:TECH101861  |  Created: 2006-01-26  |  Updated: 2007-01-21  |  Article URL http://www.symantec.com/docs/TECH101861
Article Type
Technical Solution

Product(s)

Environment

Issue



You need to update your Symantec software against the vulnerability noted in Symantec Security Advisory SYM06-010. You want to know what steps you need to take for your version of Symantec Client Security or Symantec AntiVirus.


Solution



For more information on the SYM06-010 vulnerability, read the advisory.


Before you begin:
If you have Maintenance Release 4 or later for Symantec AntiVirus 10.x or Symantec Client Security 3.x, you do not need to install any of the patches listed in this document. All previous versions of Symantec AntiVirus 10.x are vulnerable and require a patch.

For release notes on the latest releases, read Release notes for Symantec Client Security 3.1.x and Symantec AntiVirus 10.1.x. To obtain the latest release, read the document Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.



Frequently asked questions
  • What versions are affected by the vulnerability?
    For a detailed list of which versions are affected, read the advisory.
    All versions of Symantec AntiVirus 10.x earlier than those in the solutions column on the advisory page are vulnerable.
  • What versions are not affected by the vulnerability?
    Symantec AntiVirus for Macintosh 10.x, Symantec Client Security 2.x and earlier, Symantec AntiVirus 9.x and earlier, and consumer versions of Norton AntiVirus are not affected.
  • Are the patches available through LiveUpdate?
    No. In order to allow greater version control within a network, Symantec Client Security and Symantec AntiVirus use LiveUpdate only to update virus definitions and IPS signatures. This means that patches and other software upgrades cannot be delivered through LiveUpdate for these products.
  • How do I determine which version I have?
    To determine the product version, start Symantec AntiVirus. The version is in the right pane, under Program Versions.
    To find out whether your product version requires a license, read Determining whether Symantec Client Security 3.x or Symantec AntiVirus Corporate Edition 10.x requires a license.
  • Does the patch require a restart?
    The patch does require a restart on clients and servers. However, the restart does not have to be immediate. After the patch is installed, Auto-Protect still protects the computer, and the computer is protected against the vulnerability. The restart is required to update the product version information, and for the Windows Installer to perform cleanup functions. This means that you can install the patch to provide immediate protection, and users can restart their computers when it is convenient.


Upgrade paths
The following tables indicate the correct upgrade paths to install the SYM06-010 patch from each of the existing versions of Symantec Client Security and Symantec AntiVirus. Each row contains a link to the document with instructions for that version.

Some upgrade paths require migrating to Symantec Client Security 3.1 or Symantec AntiVirus 10.1. To obtain these products, read the document Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security. For instructions on how to migrate to those versions, read one of the following documents:

Symantec Client Security
Affected
Version
Maintenance LevelPath to allow patching
3.0.0.359NoneMigrate to 3.1, then apply the patch for 3.1.0.394.
3.0.1.1000Maintenance Release 1Apply the patch for 3.0.1.1000.
3.0.1.1007Maintenance Release 1, Maintenance Patch 1Apply the patch for 3.0.1.1007/3.1.0.1008.
3.0.1.1008Maintenance Release 1, Maintenance Patch 1, Point Patch 1Apply the patch for 3.0.1.1007/3.1.0.1008.
3.0.2.2000Maintenance Release 2Apply the patch for 3.0.2.2000.
3.0.2.2001Maintenance Release 2, Point Patch 1Apply the patch for 3.0.2.2001.
3.0.2.2010Maintenance Release 2, Maintenance Patch 1Apply the patch for 3.0.2.2010.
3.0.2.2020Maintenance Release 2, Maintenance Patch 2Apply the patch for 3.0.2.2020.
3.1.0.394NoneApply the patch for 3.1.0.394.
3.1.0.400Maintenance Patch 1Apply the patch for 3.1.0.400.


Symantec AntiVirus
Affected
Version
Maintenance LevelPath to allow patching
10.0.0.359NoneMigrate to 10.1, then apply the patch for 10.1.0.394.
10.0.1.1000Maintenance Release 1Apply the patch for 10.0.1.1000.
10.0.1.1007Maintenance Release 1, Maintenance Patch 1Apply the patch for 10.0.1.1007/10.0.1.1008.
10.0.1.1008Maintenance Release 1, Maintenance Patch 1, Point Patch 1Apply the patch for 10.0.1.1007/10.0.1.1008.
10.0.2.2000Maintenance Release 2Apply the patch for 10.0.2.2000.
10.0.2.2001Maintenance Release 2, Point Patch 1Apply the patch for 10.0.2.2001.
10.0.2.2010Maintenance Release 2, Maintenance Patch 1Apply the patch for 10.0.2.2010.
10.0.2.2020Maintenance Release 2, Maintenance Patch 2Apply the patch for 10.0.2.2020.
10.1.0.394NoneApply the patch for 10.1.0.394.
10.1.0.400Maintenance Patch 1Apply the patch for 10.1.0.400.


64-bit Windows clients
If you have Symantec Client Security 3.1 or Symantec AntiVirus 10.1 and you use the English 64-bit edition of Symantec AntiVirus, read the following document to get the patch: Applying the SYM06-010 point patch for 64-bit Symantec Client Security 3.1 and Symantec AntiVirus 10.1 clients.

If you have any version of Symantec Client Security 3.0.x or Symantec AntiVirus 10.0.x, you must migrate the 64-bit clients to Symantec AntiVirus 10.1 in order to apply the patch. Because you cannot use a Symantec Client Security 3.0.x or Symantec AntiVirus 10.0.x server to manage 3.1/10.1 clients, you must leave the clients unmanaged. If you have any servers with Symantec Client Security 3.1 or Symantec AntiVirus 10.1, you can use these servers to manage the 64-bit clients. For more information on managing 64-bit clients, read Managing 64-bit clients with Symantec System Center.


Novell NetWare servers
To fix the vulnerability on Novell NetWare servers, you must upgrade to Maintenance Release 4 for Symantec Client Security 3.x and Symantec AntiVirus 10.x. For release notes, read Release notes for Symantec Client Security 3.1.x and Symantec AntiVirus 10.1.x. To obtain Maintenance Release 4, read the document Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.


Localized versions
Localizations of the patch for certain versions of Symantec Client Security and Symantec AntiVirus are available. Use the following table to determine which patch files are available for your language:


Czechoslovakian

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_AllWin_CZ.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_CZ.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_CZ.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_CZ.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_AllWin_CZ.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_CZ.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_CZ.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_CZ.zip


Chinese (Simplified)

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_CS.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_CS.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_CS.zip
10.1.0.394Nonesavce_10.1.0.396_allwin_cs.zip
10.1.0.394
Small Business
Nonesavce_smb_10.1.0.396_allwin_cs.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_CS.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_CS.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_CS.zip
3.1.0.394Nonescs_3.1.0.396_allwin_cs.zip
3.1.0.394
Small Business
Nonescs_smb_3.1.0.396_allwin_cs.zip


Chinese (Traditional)

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_CH.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_CH.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_CH.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_CH.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_CH.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_CH.zip


French

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2000Maintenance Release 2SAVCE_10.0.2.2002_Frm_2000_AllWin_FR.zip
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_Frm_2001_AllWin_FR.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_FR.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_FR.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_FR.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_FR.zip
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_AllWin_FR.zip
10.1.0.394 64-bitNoneSAVCE_10.1.0.396_Win64_FR.msp
10.1.0.394 64-bit
Small Business
NoneSAVCE_SMB_10.1.0.396_Win64_FR.msp

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2000Maintenance Release 2SCS_3.0.2.2002_Frm_2000_AllWin_FR.zip
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_Frm_2001_AllWin_FR.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_FR.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_FR.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_FR.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_FR.zip
3.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_FR.zip


German

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2000Maintenance Release 2SAVCE_10.0.2.2002_Frm_2000_AllWin_GE.zip
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_Frm_2001_AllWin_GE.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_GE.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_GE.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_GE.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_GE.zip
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_AllWin_GE.zip
10.1.0.394 64-bitNoneSAVCE_10.1.0.396_Win64_GE.msp
10.1.0.394 64-bit
Small Business
NoneSAVCE_SMB_10.1.0.396_Win64_GE.msp

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2000Maintenance Release 2SCS_3.0.2.2002_Frm_2000_AllWin_GE.zip
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_Frm_2001_AllWin_GE.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_GE.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_GE.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_GE.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_GE.zip
3.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_GE.zip


Hungarian

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_AllWin_HU.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_HU.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_HU.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_AllWin_HU.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_HU.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_HU.zip


Italian

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2000Maintenance Release 2SAVCE_10.0.2.2002_Frm_2000_AllWin_IT.zip
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_Frm_2001_AllWin_IT.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_IT.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_IT.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_IT.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_IT.zip
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_AllWin_IT.zip
10.1.0.394 64-bitNoneSAVCE_10.1.0.396_Win64_IT.msp
10.1.0.394 64-bit
Small Business
NoneSAVCE_SMB_10.1.0.396_Win64_IT.msp

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2000Maintenance Release 2SCS_3.0.2.2002_Frm_2000_AllWin_IT.zip
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_Frm_2001_AllWin_IT.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_IT.zip
3.0.2.2010
Small Business
Maintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_IT.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_IT.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_IT.zip
3.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_IT.zip


Japanese

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_JP.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_JP.zip
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_AllWin_JP.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_JP.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_JP.zip
3.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_JP.zip

Symantec AntiVirus 64-Bit

Affected
Version
Maintenance LevelPatch
10.1.0.394NoneSAVCE_10.1.0.396_Win64_JP.msp
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_Win64_JP.msp

Korean

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.1.1000Maintenance Release 1 SAVCE_10.0.1.1001_AllWin_KN.zip
10.0.1.1007Maintenance Release 1, Maintenance Patch 1SAVCE_10.0.1.1009_AllWin_KN.zip
10.0.1.1008Maintenance Release 1, Maintenance Patch 1, Point Patch 1SAVCE_10.0.1.1009_AllWin_KN.zip
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_AllWin_KN.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_KN.zip
10.0.2.2020Maintenance Patch 2savce_10_0_2_2021_allwin_kn.zip
10.1.0.394Nonesavce_10_1_0_396_allwin_kn.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.1.1000Maintenance Release 1 SCS_3.0.1.1001_AllWin_KN.zip
3.0.1.1007Maintenance Release 1, Maintenance Patch 1SCS_3.0.1.1009_AllWin_KN.zip
3.0.1.1008Maintenance Release 1, Maintenance Patch 1, Point Patch 1SCS_3.0.1.1009_AllWin_KN.zip
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_AllWin_KN.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_KN.zip
3.0.2.2020Maintenance Patch 2scs_3.0.2.2021_allwin_kn.zip
3.1.0.394Nonescs_3.1.0.396_allwin_kn.zip

Polish

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_AllWin_PL.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_PL.zip
10.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SAVCE_SMB_10.0.2.2011_AllWin_PL.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_PL.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_PL.zip
10.1.0.394
Small Business
NoneSAVCE_SMB_10.1.0.396_AllWin_PL.zip
10.1.0.394 64-bitNoneSAVCE_10.1.0.396_Win64_PL.msp
10.1.0.394 64-bit
Small Business
NoneSAVCE_SMB_10.1.0.396_Win64_PL.msp

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_AllWin_PL.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_PL.zip
3.0.2.2010 Small BusinessMaintenance Release 2, Maintenance Patch 1SCS_SMB_3.0.2.2011_AllWin_PL.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_PL.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_PL.zip
3.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_PL.zip


Portuguese

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2010Maintenance Release 2, Maintenance Patch 1savce_10.0.2.2011_allwin_br.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2savce_10.0.2.2021_allwin_br.zip
10.1.0.394Nonesavce_10.1.0.396_allwin_br.zip
10.1.0.394
Small Business
Nonesavce_smb_10.1.0.396_allwin_br.msp.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2010Maintenance Release 2, Maintenance Patch 1scs_3.0.2.2011_allwin_br.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2scs_3.0.2.2021_allwin_br.zip
10.1.0.394NoneSCS_3.1.0.396_AllWin_BR.zip
10.1.0.394
Small Business
NoneSCS_SMB_3.1.0.396_AllWin_BR.zip


Russian

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2001Maintenance Release 2, Point Patch 1SAVCE_10.0.2.2002_AllWin_RU.zip
10.0.2.2010Maintenance Release 2, Maintenance Patch 1SAVCE_10.0.2.2011_AllWin_RU.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2SAVCE_10.0.2.2021_AllWin_RU.zip
10.1.0.394NoneSAVCE_10.1.0.396_AllWin_RU.zip
10.1.0.394 64-bitNoneSAVCE_10.1.0.396_Win64_RU.msp

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2001Maintenance Release 2, Point Patch 1SCS_3.0.2.2002_AllWin_RU.zip
3.0.2.2010Maintenance Release 2, Maintenance Patch 1SCS_3.0.2.2011_AllWin_RU.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2SCS_3.0.2.2021_AllWin_RU.zip
3.1.0.394NoneSCS_3.1.0.396_AllWin_RU.zip


Spanish

Symantec AntiVirus
Affected
Version
Maintenance LevelPatch
10.0.2.2010Maintenance Release 2, Maintenance Patch 1savce_10.0.2.2011_allwin_es.zip
10.0.2.2020Maintenance Release 2, Maintenance Patch 2savce_10_0_2_2021_allwin_es.zip
10.1.0.394Nonesavce_10_1_0_396_allwin_es.zip

Symantec Client Security
Affected
Version
Maintenance LevelPatch
3.0.2.2010Maintenance Release 2, Maintenance Patch 1scs_3.0.2.2011_allwin_es.zip
3.0.2.2020Maintenance Release 2, Maintenance Patch 2scs_3.0.2.2021_allwin_es.zip
3.1.0.394Nonescs_3.1.0.396_allwin_es.zip







Legacy ID



2006052609181248


Article URL http://www.symantec.com/docs/TECH101861


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