Message: "License not found." after installing Symantec AntiVirus server from the unlicensed version of Symantec AntiVirus 10.2
| Article:TECH102074 | | | Created: 2006-01-22 | | | Updated: 2009-01-10 | | | Article URL http://www.symantec.com/docs/TECH102074 |
Problem
You download an unlicensed version of Symantec AntiVirus 10.2. From the Symantec AntiVirus 10.2 installation CD, you install Symantec System Center on a computer that runs Windows 2003/XP/2000. Then, you run AntiVirus Server Rollout to install Symantec AntiVirus 10.1.5 server to that same computer. When you run LiveUpdate, you see the message "License not found."
Symptoms
You download an unlicensed version of Symantec AntiVirus 10.2. From the Symantec AntiVirus 10.2 installation CD, you install Symantec System Center on a computer that runs Windows 2003/XP/2000. Then from the Symantec System Center, you run "AntiVirus Server Rollout" to install Symantec AntiVirus 10.1.5 server to that same computer. When you run LiveUpdate, you see the message "License not found."
Solution
The "License not found" message is expected behavior when the recommendation to restart the computer has been delayed after installing the Symantec AntiVirus server.
To resolve this issue, restart the computer after you install Symantec AntiVirus server. Then, run LiveUpdate.
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| Source | ETrack |
| Value | 900959 |
Legacy ID
2006122210400648
Article URL http://www.symantec.com/docs/TECH102074
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