"Symantec Auto-upgrade Agent" service is not removed after uninstalling Symantec Endpoint Protection

Article:TECH102478  |  Created: 2007-01-12  |  Updated: 2012-03-09  |  Article URL http://www.symantec.com/docs/TECH102478
Article Type
Technical Solution


Issue



After upgrading Sygate Enforcement Agent or Sygate Protection Agent to Symantec Endpoint Protection, and then uninstalling Symantec Endpoint Protection, Symantec Auto-Upgrade Agent is not removed.


Error




Environment




Cause




Solution



To manually remove the "Symantec Auto-upgrade Agent" service fron the service control manager

  1. Open Regedt32.

  2. Locate and highlight the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SMCINST

  3. Click Edit > Permissions.

  4. Select the Everyone group, click Full Control, and then click OK.

  5. Delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SMCINST key.

  6. Locate and delete the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Smcinst

  7. Restart the computer.

 


Supplemental Materials

Value1124450
Description


Legacy ID



2007091311011048


Article URL http://www.symantec.com/docs/TECH102478


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