How to Uninstall and Reinstall LiveUpdate When a Symantec Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed (SEP 11.x)

Article:TECH102609  |  Created: 2007-01-09  |  Updated: 2012-12-27  |  Article URL http://www.symantec.com/docs/TECH102609
Article Type
Technical Solution


Environment

Issue



You need to uninstall and reinstall Symantec LiveUpdate on a computer where Symantec Endpoint Protection Manager (SEPM) or a Symantec Endpoint Protection 11 (SEP 11) client is installed.


Error




Environment




Cause




Solution



Use Add or Remove Programs in the Control Panel to uninstall LiveUpdate. Run the LiveUpdate installer to install LiveUpdate again.


To uninstall and reinstall LiveUpdate:

  1. In Windows Explorer make a back-up copy of the following files:

    1. On Windows 2000, XP and 2003:
      • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate
      • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Settings.LiveUpdate

        On Windows Vista, 7 and 2008:
      • C:\ProgramData\Symantec\LiveUpdate\Product.Inventory.LiveUpdate and Settings.LiveUpdate

    ~WARNING: It is important to follow this step in order to avoid having to register SEPM or SEP with LiveUpdate or having to reconfigure LiveUpdate proxy settings.
     
  2. Click Start > Settings > Control Panel.
  3. Click Add or Remove Programs.
  4. Click LiveUpdate.
  5. Click Change/Remove.
  6. Follow the on-screen instructions to uninstall LiveUpdate.
  7. In Windows Explorer, delete the following folders if they are present:

    1. On Windows 2000, XP and 2003:
      • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

        On Windows Vista, 7 and 2008:
      • C:\ProgramData\Symantec\LiveUpdate\

        Install LiveUpdate using LUSETUP.EXE located in the SEP installation files, in one of the following folders:
        ...CD1\SEPM\ or ...CD1\SEP\

        --Or--

        Contact Technical Support for a copy pof the latest LiveUpdate client.  

  8. Browse to:

    1. On Windows 2000, XP and 2003:
      • C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\

        On Windows Vista, 7 and 2008:
      • C:\ProgramData\Symantec\LiveUpdate\
    and replace the newly created Product.Inventory.LiveUpdate and Settings.LiveUpdate files with the files you backed-up in step 1.


Note: If you did not back-up the Product.Inventory.LiveUpdate file before deleting the LiveUpdate folder you must register SEPM or SEP with LiveUpdate for it to update correctly.

Note: If you did not back-up the Settings.LiveUpdate file before deleting the LiveUpdate folder you must reconfigure the LiveUpdate proxy settings in the SEPM to make the changes propagate back down to LiveUpdate.


To register SEPM with LiveUpdate:

  1. Click Start, then Run.
  2. Type cmd, then click OK. This will bring up a command prompt.
  3. At the command prompt type cd and the path to lucatalog.exe. By default the command would be:

    cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

  4. Enter the following:
    • On SEP 12.1 lucatalog.exe -forcedupdate
    • On SEP 11.x lucatalog.exe -update


Note:  If SEP 12 Small Business Edition is installed, then the default command would be cd C:\Program Files\Symantec\Symantec Protection Center\bin

To register the SEP Client with LiveUpdate:

  1. Click Start > Settings > Control Panel.
  2. Click Add or Remove Programs.
  3. Click Symantec Endpoint Protection.
  4. Click Change.
  5. Click Next, select Repair, and click Next again.
  6. Click Install.
  7. Click Finish.


**Caution** - If Symantec Mail Security for Microsoft Exchange is installed on the same server, you MUST re-register it with LiveUpdate also. Please refer to www.symantec.com/docs/TECH81935 for step by step instructions on registering Symantec Mail Security for Microsoft Exchange with LiveUpdate. 
 


Supplemental Materials

Description



Legacy ID



2007100907303548


Article URL http://www.symantec.com/docs/TECH102609


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