How to uninstall Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Windows NT/2000/XP manually

Article:TECH102784  |  Created: 2007-01-09  |  Updated: 2007-01-17  |  Article URL http://www.symantec.com/docs/TECH102784
Article Type
Technical Solution


Issue



How to uninstall Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Windows NT/2000/XP manually Uninstalling Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Windows NT/2000/XP manually How to remove Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Windows NT/2000/XP manually Removing Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Windows NT/2000/XP manually


Solution



The easiest way to remove Norton AntiVirus server from a Windows NT/2000/XP computer is to run the uninstaller program from Add/Remove Programs in the Windows Control Panel. If you cannot remove the program this way, then it must be removed from these three places: 
    • The registry
    • The Start menu
    • The hard drive
     
    Stop the following services before removing items from the registry, Start menu, or the hard drive:
    • DefWatch
    • Intel Alert Handler
    • Intel Originator
    • Intel File Transfer
    • Intel PDS
    • Norton AntiVirus Server 
        
    Remove Norton AntiVirus from the registry
     

    Note: You must have administrator permissions (read and write) to edit the registry.


     

    WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
    For instructions, see How to back up the Windows registry.


     

    To remove Norton AntiVirus from the registry
    1. Delete the following key:

    HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers\LDVPMenu

    2. Delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus NT

    3. Go to the following key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

    4. In the left pane, delete the following keys:
      • DefWatch
      • Intel Alert Handler
      • Intel Alert Originator
      • Intel File Transfer
      • Intel PDS
      • NAVAP
      • NAVAPEL
      • NAVENG
      • NAVEX15
      • Norton AntiVirus Server
    5. Delete the SymEvent key only if Norton AntiVirus is the only Symantec program on the computer.
    6. Go to the following key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application

    7. In the left pane, delete the following keys:
      • Defwatch
      • Intel Alert Handler
      • Intel Alert Originator
      • Intel AMS II
      • Intel File Transfer Service
      • Intel PDS Service
      • Norton AntiVirus
    8. Delete the following key:

    HKEY_LOCAL_MACHINE\Software\Intel\DLLUsage\VP6

    9. Go  to the following key:

    HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps

    10. In the right pane, delete the following values:
      • VP6ClientInstalled
      • VP6UsageCount
    11. In the left pane, click My Computer.
    12. On the Edit menu, click Find.
    13. Search for the following string, and delete any keys or values found:

    VirusProtect6

    14. In the left pane, click My Computer.
    15. On the Edit menu, click Find.
    16. Search for the following string, and delete any keys or values found:

    86C46C6D5F9F3D11EBAE000ACC725290

    17. Delete the following key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}

    18. Delete the following values:
      • HKEY_LOCAL_MACHINE\Software\Symantec\Repair
      • HKEY_LOCAL_MACHINE\Software\Symantec\SourceDir
      • HKEY_LOCAL_MACHINE\Software\Symantec\TargetDir
      • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\86C46C6D5F9F3D11EBAE000ACC725290
      • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\vptray
    19. If no other Symantec applications that use virus definitions are installed, delete the following value:

    HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs

    20. Exit the Registry Editor, and then restart the computer.
    Norton AntiVirus is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.
     
    To remove Norton AntiVirus from the Start menu and hard disk
    1. On the Windows taskbar, right-click Start, and then click Open All Users.
    2. Double-click Programs.
    3. Right-click the Norton AntiVirus Corporate Edition folder, and then click Delete.
    4. In Windows Explorer, open the Program Files folder
    5. Right-click the NAVNT or NAV folder, and then click Delete.
    6. Do one of the following, depending on your version of Windows:
      • Windows 2000/XP: Open the C:\Documents and Settings\All Users\Application Data\Symantec folder.
      • Windows NT 4.0: Open the C:\Winnt\Profiles\All Users\Application Data\Symantec folder
    7. Do one of the following:
      • Norton AntiVirus is the only Symantec product installed, delete the Symantec folder.
      • If other Symantec products are installed, delete the Norton AntiVirus Corporate Edition folder.
    8. If Norton AntiVirus is the only Symantec product installed, delete the Program Files\Common Files\Symantec Shared\VirusDefs folder.
    9. If present, delete  the :\Winnt\Installer\{D6C64C68-F9F5-11D3-BEEA-00A0CC272509} folder.
    10. Exit Windows Explorer.





Legacy ID



2007108137264898


Article URL http://www.symantec.com/docs/TECH102784


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