Symantec Endpoint Protection clients do not communicate properly with the Symantec Endpoint Protection Manager

Article:TECH102803  |  Created: 2007-01-02  |  Updated: 2012-10-04  |  Article URL
Article Type
Technical Solution



Symantec Endpoint Protection (SEP) clients are not displayed in the Symantec Endpoint Protection Manager (SEPM).


Ensure that the  Microsoft Windows Firewall is not blocking the ports needed for SEP to SEPM communication.


Note: To quickly check if this issue exists or has been resolved on the system in question, download and run SymHelp. 

Disable the Windows firewall if you are using Network Threat Protection, or add port/application exclusions to the Windows firewall for the client communication port 8014(default) and 9090(default).

For information on the ports that are used by Symantec Endpoint Protection 11.0, read the document Which communication ports does the Symantec Endpoint Protection Manager 11.x use?

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