Symantec Endpoint Protection clients do not communicate properly with the Symantec Endpoint Protection Manager

Article:TECH102803  |  Created: 2007-01-02  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH102803
Article Type
Technical Solution


Environment

Issue



Symantec Endpoint Protection (SEP) clients are not displayed in the Symantec Endpoint Protection Manager (SEPM).


Cause



Ensure that the  Microsoft Windows Firewall is not blocking the ports needed for SEP to SEPM communication.


Solution



Note: To quickly check if this issue exists or has been resolved on the system in question, download and run SymHelp. 

Disable the Windows firewall if you are using Network Threat Protection, or add port/application exclusions to the Windows firewall for the client communication port 8014(default) and 9090(default).

For information on the ports that are used by Symantec Endpoint Protection 11.0, read the document Which communication ports does the Symantec Endpoint Protection Manager 11.x use?


References
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Legacy ID



2007110214173248


Article URL http://www.symantec.com/docs/TECH102803


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