Error: "No Network Provider accepted the given the network path"

Article:TECH102904  |  Created: 2007-01-14  |  Updated: 2012-10-08  |  Article URL http://www.symantec.com/docs/TECH102904
Article Type
Technical Solution


Environment

Issue



Error: "No Network Provider accepted the given network path" occurs when the Migration and Deployment Wizard or Symantec Endpoint Protection Manager is used to deploy clients.

Symptoms
Clients enabled for deployment of Symantec Endpoint Protection fail to authenticate with a "No Network Provider accepted the given network path" error.

 


Cause



This issue may result from several different conditions: - Remote server and client installation tools require that TCP port 139 and 445 be open. - User Datagram Protocol (UDP) Ports 137 and 138 are also used by Symantec Endpoint Protection Manager for the deployment of clients. - Windows Firewall must be disabled in both Microsoft Windows XP Service Pack 2 and Microsoft Windows Server 2003. - Simple File Sharing must be disabled in Windows XP. - Logging into the computer (server) as a user that cannot authenticate to the clients with local administrator permissions. - Windows File and Printer Sharing Must be enabled on the target computer.


Solution



Note: To check if this document describes the computer in question, download and run a pre-install check with SymHelp.

Examine the bullet points below to ensure that the following conditions are met:
 

  • Ensure that TCP ports 139 and 445 and UDP ports 137 and 138 are listening on the target computer (client)
    • Suggest using Telnet from the computer hosting the Symantec Endpoint Protection Manager console (the server) to ensure that TCP ports 139 and 445 (example: from a command prompt enter: telnet <client computername or IP address> 139). A blinking cursor means the port is listening.
    • Suggest using the netstat -abn command from the client to ensure that UDP ports 137 and 138 are listening.
  • Ensure that the Windows Firewall and Simple File Sharing are disabled in Windows XP and Windows 2003 computers prior to deploying Symantec Endpoint Protection clients for installation.
  • Ensure that you are logged into the server (or the computer hosting Symantec Endpoint Protection Manager) with a username and password that will authenticate as a local Administrator to each workstation that you are attempting to deploy to.
    • Click the following link to a Microsoft document with instructions on how to disable the Windows Firewall:
    • Refer to the Technical Information section of this document for information on disabling Simple File Sharing in Windows XP.
  • If both the Windows Firewall and Simple File Sharing are disabled, and you are logged in as a user that can authenticate to the workstations, you may be able to work around this issue by using a different deployment method. For example, if you are using the Migration and Deployment Wizard and drilling down through the Microsoft Windows Network to Add the Computers to deploy to when you receive this error, try clicking the Add or Import Computer button and adding the computers to deploy to by IP Address or Host name.
  • Go to >Start >Run and enter "services.msc" (without the quotation marks) to ensure the computer browser service is set to automatic, if not set to automatic and start the service.



References
"Find Unmanaged Computers" function in Symantec Endpoint Protection Manager" at:

http://service1.symantec.com/support/ent-security.nsf/docid/2007100419174948


"Windows XP or Windows Server 2003 firewall prevents remote installation" at:
http://service1.symantec.com/support/ent-security.nsf/docid/2004070817071248

"How to disable Windows Firewall" at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;283673


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Technical Information
To disable Simple File Sharing in Windows XP, follow the steps below:

  1. Launch Windows Explorer (or My Computer).
  2. Click Tools >Folder Options.
  3. Scroll to the bottom of the View tab.
  4. Disable (uncheck) Simple File Sharing.
  5. Restart the computer.



 



Legacy ID



2007111408431148


Article URL http://www.symantec.com/docs/TECH102904


Terms of use for this information are found in Legal Notices