Error: "Port 1812 is already in use. Stop your Radius server if you have the Enforcer installed." while installing Symantec Endpoint Protection Manager

Article:TECH102909  |  Created: 2007-01-14  |  Updated: 2009-01-10  |  Article URL http://www.symantec.com/docs/TECH102909
Article Type
Technical Solution


Environment

Issue



While installing Symantec Endpoint Protection Manager, you see the following message: "Port 1812 is already in use. Stop your Radius server if you have the Enforcer installed."


Cause



The Symantec Endpoint Protection Manager uses Radius communication and requires port 1812 to be available for the Enforcer (see References below). If a Radius Server is already installed it may be using the same port. Other installed software may also be using this port.

Solution



To solve the problem, either change the port the Endpoint Protection Manager uses, change the port that the existing Radius server (or other third-party software) uses, or install the Symantec Endpoint Protection Manager on a different computer on which port 1812 is not in use.

To change the port the Endpoint Protection Manager uses
  1. Navigate to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\.
  2. Open the conf.properties file.
  3. Add a line at the bottom that reads:

    scm.radius.port=xxxx

    where xxxx is the desired port number.
  4. Press Enter in order to leave a blank line at the end of the conf.properties file.
  5. Save and close the conf.properties file
  6. Restart the IIS Admin Service
      1. Click Start > Run
      2. Type services.msc and click OK
      3. Right-click on IIS Admin Service and click Restart
  7. Click Start > All Programs > Symantec Endpoint Protection Manager > Management Server Configuration Wizard and complete the wizard.



References
Which communication ports does the Symantec Endpoint Protection Manager 11.x use?


The following Cisco document explains how RADIUS works:
How Does RADIUS Work?
Document ID: 12433
http://www.cisco.com/en/US/tech/tk59/technologies_tech_note09186a00800945cc.shtml


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Supplemental Materials

SourceETrack
Value1231532

Legacy ID



2007111411152348


Article URL http://www.symantec.com/docs/TECH102909


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