Symantec Endpoint Protection Manager is not able to send Email Notifications through a SMTP Mail Server that requires Secure Password Authentication

Article:TECH103008  |  Created: 2007-01-03  |  Updated: 2007-01-14  |  Article URL http://www.symantec.com/docs/TECH103008
Article Type
Technical Solution


Issue



Symantec Endpoint Protection Manager (SEPM) is not able to send Email Notifications through a SMTP Mail Server that requires Secure Password Authentication (SPA.) You would like to know if it is possible to configure it to do so.

Symptoms
The SEPM has been configured to send a Notification Email on an event.
  1. The SEPM has been configured to use a SMTP Mail Server with the correct Server Address, User Name and Password.
  2. When events occur, no email is sent, the Server System Events Log reports "Email sending failed."


Cause



If the SMTP server requires Secure Password Authentication, the Symantec Endpoint Protection Manager cannot send email through that mail server.

Solution



SEPM cannot send email notifications to a SMTP server configured to require Secure Password Authentication. You will need to configure SEPM to use another mail server that does not require SPA or disable the requirement of SPA from your current email server.

To test whether the server requires Secure Password Authentication, follow the steps below:
  1. Configure another email client program, such as Outlook or Outlook Express to send POP3/SMTP Email using the same SMTP Server.
  2. If you are only able to send Email through that SMTP Server when the option "Log on using Secure Password Authentication" (or similar) is checked this indicates that SPA is required.


References
Symantec Endpoint Protection Administration Guide





Legacy ID



2007120309383048


Article URL http://www.symantec.com/docs/TECH103008


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