Error 0x8007043c when trying to start the Symantec Endpoint Protection user interface in safe mode

Article:TECH103080  |  Created: 2007-01-12  |  Updated: 2008-01-14  |  Article URL http://www.symantec.com/docs/TECH103080
Article Type
Technical Solution


Issue



Why is error 0x8007043c being produced when trying to start the SEP (Symantec Endpoint Protection) user interface in safe mode?

Symptoms
When launching Symantec Endpoint Protection (from the Start menu) in Safe Mode the following error is displayed:

"It appears that the Symantec Management Client service is not running. You will not be able to manage network protection settings through the main user interface until it is running.

Do you want to start the service now?"

Clicking "Yes" will trigger the following error and the Symantec Endpoint Protection user interface will not open:

"Failed to start the Symantec Management Client service. Error code returned: 0x8007043c"


Cause



The SMC (Symantec Management Client) service will not start because networking is not available in safe mode.

Solution



Click "No" instead.

The user interface will open and the software can be configured and used in a limited fashion. There will be an alert that says "File system Auto-Protect is malfunctioning." However, you can still run manual scans.





Legacy ID



2007121210520948


Article URL http://www.symantec.com/docs/TECH103080


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