Symantec Endpoint Protection "Error 1722: There is a problem with this Windows Installer package..."

Article:TECH103131  |  Created: 2007-01-19  |  Updated: 2010-08-28  |  Article URL http://www.symantec.com/docs/TECH103131
Article Type
Technical Solution


Issue



While using the Migration and Deployment wizard to push an installation from the Symanetec Endpoint Protection Manager reaches 100% complete, the client machine does not perform the install and shows error code 1722.

Symptoms
SEP is not installed.

Error code of 1722 in the resulting MSI log.

 


Cause



Corruption of the MSI file or an old Symantec AntiVirus installation.


Solution



To fix the problem, run the Windows Installer CleanUp utility and then remove Symantec AntiVirus manually. Then, install Symantec Endpoint Protection again.

To learn how to obtain and use the Windows Installer CleanUp utility, read the Microsoft article Description of the Windows Installer CleanUp Utility.
Click the entry for Symantec AntiVirus or Symantec Client Security, and then click Remove.

If more than one entry appears, remove the earliest program version first. After you remove all entries for Symantec AntiVirus and Symantec Client Security, remove Symantec AntiVirus manually.
To find directions for your version of Symantec AntiVirus, read Manual uninstallation documents for Symantec Client Security products.


References
"Error 1722: There is a problem with this Windows Installer package...Action sav10uninstallfix" appears in the Application log when installing Symantec AntiVirus 10.x"

http://service1.symantec.com/support/ent-security.nsf/docid/2006080714431548


 



Legacy ID



2007121909094048


Article URL http://www.symantec.com/docs/TECH103131


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