Various .NET applications unable to load after installing client that includes Symantec Endpoint Protection 11 PTP component

Article:TECH103134  |  Created: 2007-01-19  |  Updated: 2012-01-24  |  Article URL http://www.symantec.com/docs/TECH103134
Article Type
Technical Solution


Issue



Symantec Backup Exec System Recovery 7.0 UI is not able to load after installing Symantec Endpoint Protection 11.0 client that includes the Proactive Threat Protection component. The specific Proactive Threat Protection component called "Application and Device Control" uses the SysPlant.sys driver and appears to cause the issue.

This also applies to:

PowerArchiver
NetOp Remote control


 


Cause



Symantec discovered that the wxvault.dll file will block the .NET application from executing when it finds our sysfer.dll injected into the process thus keeping Symantec Backup Exec System Recovery 7.0 UI from loading.


Solution



This issue can be resolved by updating a third party application called "Dell Embassy Security Center by Wave" which updates a file called wxvault.dll.

wxvault.dll should be version 6.6.0.066 or newer



 


Supplemental Materials

SourceETrack
Value1186383

Legacy ID



2007121916504148


Article URL http://www.symantec.com/docs/TECH103134


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