Error: "There are pieces missing from LiveUpdate. Try reinstalling LiveUpdate."

Article:TECH103212  |  Created: 2007-01-30  |  Updated: 2008-01-15  |  Article URL http://www.symantec.com/docs/TECH103212
Article Type
Technical Solution


Issue




You installed Norton AntiVirus for Macintosh 9.0.x. When you run LiveUpdate, you see the following message:
"There are pieces missing from LiveUpdate. Try reinstalling LiveUpdate."
Reinstalling Norton AntiVirus for Macintosh does not solve the problem.



Solution



If you see this error message after you upgrade to Mac OS X 10.3.9, read the document Error: "There are pieces missing from LiveUpdate. Try reinstalling LiveUpdate." after upgrading to Mac OS X 10.3.9.

The version of LiveUpdate that is included with Norton AntiVirus for Macintosh 9.0.x is a Java-based application. When you see the message quoted above, you may need to reinstall Apple's Java 1.4.1 or 1.4.2 update. These updates can be downloaded from Apple's Support Web site. Download the Java update for the version of Mac OS X that you installed:
      • For Mac OS X 10.3.x, download the Java 1.4.2 update.
      • For Mac OS X 10.2.x, download the Java 1.4.1 update.

After you download and install Apple's Java 1.4.1 or 1.4.2 update, restart your computer and run LiveUpdate again.

You may also see this message if your installation of Mac OS X did not include the Mac OS X BSD subsystem. The default installation of Mac OS X installs the BSD subsystem. If you choose a custom installation of Mac OS X, the BSD subsystem is an option that you may choose not to install. If you did not install the BSD subsystem, you will see this error message when you run LiveUpdate.

To check whether the BSD subsystem is installed

      Click Go, and then click Computer.
      Open your hard disk.
      Open Library, and then open Receipts.
      Look for BSD.pkg.

If the BSD.pkg file is not in the Receipts folder, then the BSD subsystem has not been installed. You must install the BSD subsystem. After you install the BSD subsystem, you can install your Symantec 2003/2004 Mac OS X product. If you need assistance with the installation of the BSD subsystem, read the Apple knowledge base article referenced below or contact Apple.



References
For information about how to install the BSD subsystem without reinstalling Mac OS X, read the Apple knowledge base article Mac OS X 10.2: How to Install the BSD Subsystem After Mac OS X 10.2.





Legacy ID



2007174990773298


Article URL http://www.symantec.com/docs/TECH103212


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