How to uninstall Norton AntiVirus Corporate Edition 7.x client for Windows 95/98/Me manually

Article:TECH103487  |  Created: 2007-01-09  |  Updated: 2007-01-17  |  Article URL http://www.symantec.com/docs/TECH103487
Article Type
Technical Solution

Product(s)

Issue



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Solution



If you use Windows NT/2000/XP, read How to uninstall Norton AntiVirus Corporate Edition 7.5 and 7.6 client for Windows NT/2000/XP manually.
 
The easiest way to remove Norton AntiVirus client from a Windows NT/2000/XP computer is to run the uninstaller program from Add/Remove Programs in the
Windows Control Panel. If you cannot remove the program this way, then it must be removed from these three places: 
    • The registry
    • The Start menu
    • The hard drive
  
Remove Norton AntiVirus from the registry
   

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.


 
To remove Norton AntiVirus from the registry
    1. Delete the following key:

    HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers\LDVPMenu

    2. Delete the following key:

    HKEY_LOCAL_MACHINE\Software\Intel\DLLUsage\VP6

    3. Go  to the following key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

    4. In the right pane, delete the following values:
        • vptray
        • RTVSCN95
    5. Go  to the following key:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices

    6. In the right pane, delete the following values:
        • Defwatch
        • Rtvscan
      Delete the following keys, if they are present:
        • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{BD12EB47-DBDF-11D3-BEEA-00A0CC272509}
        • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Norton AntiVirus Corporate Edition
    8. Delete the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{BD12EB47-DBDF-11D3-BEEA-00A0CC272509}

    9. In the left pane, click My Computer.
    10. On the Edit menu, click Find.
    11. Search for the following string, and delete any keys or values found:

    VirusProtect6

    12. In the left pane, click My Computer.
    13. On the Edit menu, click Find.
    14. Search for the following string, and delete any keys or values found:

    74BE21DBFDBD3D11EBAE000ACC725290

    15. If Norton AntiVirus is the only Symantec product installed, delete the following keys:
        • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Symevnt
        • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\LiveUpdate
    16. Exit the Registry Editor, and then restart the computer.

Norton AntiVirus is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.
 
To remove Norton AntiVirus from the Start menu and hard disk
    1. On the Windows taskbar, right-click Start, and then click Open.
    2. Double-click Programs.
    3. Right-click the Norton AntiVirus Corporate Edition folder, and then click Delete.
    4. In Windows Explorer, open the Program Files folder
    5. Right-click the Norton AntiVirus folder, and then click Delete.
    6. If Norton AntiVirus is the only Symantec product installed, delete the following folders:
        • Program Files\Common Files\Symantec Shared
        • Program Files\Symantec
    7. Exit Windows Explorer.





Legacy ID



2007654456615498


Article URL http://www.symantec.com/docs/TECH103487


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