Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and disabled
| Article:TECH103682 | | | Created: 2008-01-03 | | | Updated: 2009-01-21 | | | Article URL http://www.symantec.com/docs/TECH103682 |
Problem
After installing Symantec Endpoint Protection MR1, Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and disabled.
Solution
This problem is fixed in Symantec Endpoint Protection 11.0.2 Maintenance Release 2. For information on how to obtain the latest build of Symantec Endpoint Protection, read the following document:
"Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x." at:
http://service1.symantec.com/support/ent-security.nsf/docid/2007121216494948
Additional solutions
If you cannot upgrade to Symantec Endpoint Protection 11.0.2 Maintenance Release 2, use one of the following solutions.
- Symantec has created two patch files, one for 32-bit operating systems and one for 64-bit operating systems, to resolve this issue.
- Download "Outlook_SEP86_MR1_1378.zip" for 32-bit operating systems at:
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/updates/Outlook_SEP86_MR1_1378.zip
Download "Outlook_SEP64_MR1_1378.zip" for 64-bit operating systems at:
ftp://ftp.symantec.com/public/english_us_canada/products/symantec_endpoint_protection/11.0/updates/Outlook_SEP64_MR1_1378.zip
To resolve this issue without using the patch there are two steps:
- If you upgraded from Symantec Endpoint Protection 11 to Symantec Endpoint Protection 11 MR1 then you will need to disable the Outlook plug-in both in Symantec Endpoint Protection and in Outlook.
- Open up the AV policy in SEPM.
- Click on Microsoft Outlook Auto-Protect
- Unselect Enable Microsoft Outlook Auto-Protect
- Open up the SEP client UI.
- On the AV bar, click Options and then click Change Settings...
- Click on Outlook Auto-Protect
- Unselect Enable Microsoft Outlook Auto-Protect
- Open Outlook
- Click Tools -> Options
- Select the Other tab
- Click the Advanced Options button
- Click the Add-in Manager button
- Unselect the Symantec AntiVirus Outlook Protection
To disable the plug-in from the Symantec Endpoint Protection Manager (SEPM):
To disable the plug-in from within the Symantec Endpoint Protection (SEP) client interface:
To disable the plug-in from Outlook:
- If you installed Symantec Endpoint Protection 11 MR1 directly without upgrading from Symantec Endpoint Protection 11 and the above steps do not work, you will need to go to "Add or Remove Programs" to remove the AntiVirus Outlook Plug-in.
- Open up the Control Panel
- Open Add or Remove Programs
- Select Symantec Endpoint Protection
- Click Change
- When the installer comes up click Next
- Select the Modify option and click Next
- Open the AntiVirus Email Protection
- Click on the Outlook Scanner and select the This feature will not be available option
- Click Next and then Finish
Steps to uninstall the Outlook Plug-in:
References
This document is available in the following languages:
- Brazilian-Portuguese: http://service1.symantec.com/support/INTER/ent-securityintl.nsf/br_docid/20080227112052935
- French: http://service1.symantec.com/support/INTER/ent-securityintl.nsf/fr_docid/20080229144944935
- German: http://service1.symantec.com/support/INTER/ent-securityintl.nsf/de_docid/20080229145009935
- Italian: http://service1.symantec.com/support/INTER/ent-securityintl.nsf/it_docid/20080229145029935
- Spanish: http://service1.symantec.com/support/INTER/ent-securityintl.nsf/es_docid/20080227112121935
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| Source | ETrack |
| Value | 1190655 |
Legacy ID
2008010316394848
Article URL http://www.symantec.com/docs/TECH103682
Terms of use for this information are found in Legal Notices
Thank you.