Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and disabled

Article:TECH103682  |  Created: 2008-01-03  |  Updated: 2009-01-21  |  Article URL http://www.symantec.com/docs/TECH103682
Article Type
Technical Solution

Product(s)

Environment

Issue



After installing Symantec Endpoint Protection MR1, Outlook attachments are unavailable with the AntiVirus Outlook plug-in installed and disabled.


Solution



This problem is fixed in Symantec Endpoint Protection 11.0.2 Maintenance Release 2. For information on how to obtain the latest build of Symantec Endpoint Protection, read the following document:

"Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x." at:
http://service1.symantec.com/support/ent-security.nsf/docid/2007121216494948



Additional solutions
If you cannot upgrade to Symantec Endpoint Protection 11.0.2 Maintenance Release 2, use one of the following solutions.

To resolve this issue without using the patch there are two steps:
  • If you upgraded from Symantec Endpoint Protection 11 to Symantec Endpoint Protection 11 MR1 then you will need to disable the Outlook plug-in both in Symantec Endpoint Protection and in Outlook.

      To disable the plug-in from the Symantec Endpoint Protection Manager (SEPM):
        1. Open up the AV policy in SEPM.
        2. Click on Microsoft Outlook Auto-Protect
        3. Unselect Enable Microsoft Outlook Auto-Protect

      To disable the plug-in from within the Symantec Endpoint Protection (SEP) client interface:
        1. Open up the SEP client UI.
        2. On the AV bar, click Options and then click Change Settings...
        3. Click on Outlook Auto-Protect
        4. Unselect Enable Microsoft Outlook Auto-Protect

      To disable the plug-in from Outlook:
        1. Open Outlook
        2. Click Tools -> Options
        3. Select the Other tab
        4. Click the Advanced Options button
        5. Click the Add-in Manager button
        6. Unselect the Symantec AntiVirus Outlook Protection

  • If you installed Symantec Endpoint Protection 11 MR1 directly without upgrading from Symantec Endpoint Protection 11 and the above steps do not work, you will need to go to "Add or Remove Programs" to remove the AntiVirus Outlook Plug-in.

      Steps to uninstall the Outlook Plug-in:
        1. Open up the Control Panel
        2. Open Add or Remove Programs
        3. Select Symantec Endpoint Protection
        4. Click Change
        5. When the installer comes up click Next
        6. Select the Modify option and click Next
        7. Open the AntiVirus Email Protection
        8. Click on the Outlook Scanner and select the This feature will not be available option
        9. Click Next and then Finish



References
This document is available in the following languages:



Supplemental Materials

SourceETrack
Value1190655

Legacy ID



2008010316394848


Article URL http://www.symantec.com/docs/TECH103682


Terms of use for this information are found in Legal Notices