Scheduled emails aren't sent from the Symantec Endpoint Protection Manager
| Article:TECH103713 | | | Created: 2008-01-10 | | | Updated: 2009-01-21 | | | Article URL http://www.symantec.com/docs/TECH103713 |
Problem
Scheduled emails (reports, notifications, etc.) do not appear to be sent from the Symantec Endpoint Protection Manager.
Symptoms
An email notification has been scheduled to occur regularly (e.g. Daily), to be sent to a known-good email address through a known-good mail server.
The email never arrives, and there is no indication that the report has been run.
Cause
The Symantec Endpoint Protection Manager uses SYSTEM@computer_name as the "From" address for emails, and this may cause rejection by the email server. This "From" address is not an FQDN, and some email servers may accept email only for certain email addresses and domains.
Solution
You cannot reconfigure the Symantec Endpoint Protection Manager to use a different "From" address.
As of SEP 11.0 Maintenance Release 3 (MR 3), a ".com" suffix has been addred to the "From:" address used by the SEPM
(SYSTEM@computer_name.com) which should help reduce rejections by the mail server.
You must otherwise reconfigure your mail server to accept mail from SYSTEM@computer_name or SYSTEM@computer_name.com,
where "computer_name" is the computer name of the Symantec Endpoint Protection Manager.
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| Source | ETrack |
| Value | 1366783 |
Legacy ID
2008011010174748
Article URL http://www.symantec.com/docs/TECH103713
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