How to use a new Drive or Partition to host the Symantec Endpoint Protection content directory without reinstalling

Article:TECH103808  |  Created: 2008-01-25  |  Updated: 2012-05-08  |  Article URL http://www.symantec.com/docs/TECH103808
Article Type
Technical Solution


Issue



Many administrators have asked if there is a way to redirect the "Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content" folder to another location, but do not wish to reinstall the entire application to another drive or volume.

Symptoms
The Content folder is growing too large, and may be consuming more space than can be allocated on the current drive


 


Cause



Unfortunately, it is not possible to configure that specific folder to be redirected from within the Symantec Endpoint Protection Manager installer. However, if a new Drive or Drive Volume can be made available, it is possible to bypass this limitation in a fully supported manner.

 


Solution



To solve this issue, follow the steps below:

  1. Stop the following services via the "Services" control panel.
    • "Symantec Endpoint Protection Manager"
    • "IIS Admin Service" (This will also stop the "World Wide Web Publishing Service").   (for version 11.0 of the product)
    • "Symantec Endpoint Protection Manager Webserver"   (for version 12.1 of the product)

       
  2. Open My Computer
  3. Browse to the folder where the Symantec Endpoint Protection Manager application is currently installed
    (Typically Program Files\Symantec\Symantec Endpoint Protection Manager\)

     
  4. Open the "Inetpub" subfolder, and rename the "Content" folder. The new name does not matter, but for ease of use, I would recommend using "Content1"
  5. Create an empty folder called "Content" in the "Inetpub" folder.
  6. Right-click on My Computer
  7. Select Manage
  8. Browse to the "Disk Management" module:
    • Select Computer Management> Storage> Disk Management.

       
  9. On the Right-hand side of the screen, all of the currently installed drives and volumes are displayed. Right-click on the drive or volume that is to be dedicated for storing the "Content" directory.
  10. In the "Context-sensitive menu" that appears, select Change Drive Letter and Paths.
  11. In the windows that opens, select Add and type:

    Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content

    • Alternatively,browse to the folder via the "browse button" displayed on this screen.

       
  12. The new partition will use the "Content" folder as a Mount point, and any files written to the "Content" folder will be written directly to the new partition.
  13. Copy all files and folders from:
    Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content1\

    To

    Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content\


     
  14. Delete the unnecessary Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\Content1\ folder.
  15. Restart the services:
    • "Symantec Endpoint Protection Manager"
    • "IIS Admin Service"   (for version 11.0 of the product)
    • "World Wide Web Publishing Service"   (for version 11.0 of the product)
    • "Symantec Endpoint Protection Manager Webserver"   (for version 12.1 of the product)


Notes:

  • For this procedure to work, a drive partition dedicated exclusively for Symantec content must be used.

    WARNING: Using the partition to store other data may cause loss of that data.
     
  • If the partition has an assigned drive letter, the drive letter does not have to be removed, but it is recommended to do so; otherwise you may be tempted to use the partition for other purposes.
  • We recommend that this drive/volume/partition be at least 30GB in size.
  • If there is an unused drive/volume/partition larger than this, it may be re-partitioned so that the remainder of the space be used for other purposes. The steps necessary for this task falls outside the scope of this document.
  • If the drive/volume has not yet been partitioned/formatted with an NTFS file system, this must be done. The steps necessary for this task falls outside the scope of this document.
  • The partition selected may already have been assigned a drive letter. This drive letter does not have to be removed, but it is recommended to do so as otherwise you may be tempted to use the partition for other uses
  • This procedure also works if you use an external USB drive

Note that if you upgrade the SEPM to a new version you will need to reconfigure the redirected folder after upgrading to the new version of SEPM.


References
For more information on formatting/partitioning a drive/volume with an NTFS file system, see the following Microsoft KB:

"How to partition and format a hard disk in Windows XP" at:
http://support.microsoft.com/kb/313348/en-us

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Legacy ID



2008012514384048


Article URL http://www.symantec.com/docs/TECH103808


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