After migration to Symantec Endpoint Protection 11.0.1 (MR1), LiveUpdate fails to download content

Article:TECH104249  |  Created: 2008-01-21  |  Updated: 2008-01-10  |  Article URL http://www.symantec.com/docs/TECH104249
Article Type
Technical Solution

Product(s)

Issue



Error 404 in the live update log

Symptoms

Log.LiveUpdate:
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21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "
http://liveupdate.symantecliveupdate.com/symevent$20installer_12.4_symalllanguages_livetri.zip", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"

21/02/2008, 09:52:00 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "
http://liveupdate.symantecliveupdate.com/symevent$20installer_12.4_symalllanguages_livetri.zip", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\symevent$20installer_12.4_symalllanguages_livetri.zip" HR: 0x802A0026

21/02/2008, 09:52:00 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND


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Cause



This is can occur when the "Product.Inventory.LiveUpdate" file is damaged by the upgrade to MR1.

Solution



To solve this issue, follow the steps below:
  1. Open up a web browser on the server computer and navigate to the following URL:
    http://localhost:9090/servlet/ConsoleServlet?ActionType=ConfigServer&action=PublishLuInventory

  2. Verify that the "LuSesmContentCatalog.xml" file exists in this location:
    C:\program files\symantec\symantec endpoint protection manager\data\outbox\content

  3. After approximately 5 minutes, a notification will appear stating that the modification has been completed.
  4. Force a LiveUpdate on the Symantec Endpoint Protection Manager.






Legacy ID



2008022117160448


Article URL http://www.symantec.com/docs/TECH104249


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