After migration to Symantec Endpoint Protection 11.0.1 (MR1), LiveUpdate fails to download content

Article:TECH104249  |  Created: 2008-01-21  |  Updated: 2008-01-10  |  Article URL
Article Type
Technical Solution



Error 404 in the live update log



21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_BATCH_FINISH: HR: 0x0 , Num Successful: 0

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_BATCH_START: Files to download: 1, Estimated total size: 0

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "$", Estimated Size: 0, Destination Folder: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads"

21/02/2008, 09:52:00 GMT -> HttpSendRequest (status 404): Request failed - File does not exist on the server.

21/02/2008, 09:52:00 GMT -> Progress Update: DOWNLOAD_FILE_FINISH: - NOTE - URL: "$", Full Download Path: "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Downloads\symevent$" HR: 0x802A0026

21/02/2008, 09:52:00 GMT -> HR 0x802A0026 DECODE: E_HTTP_NOT_FOUND



This is can occur when the "Product.Inventory.LiveUpdate" file is damaged by the upgrade to MR1.


To solve this issue, follow the steps below:
  1. Open up a web browser on the server computer and navigate to the following URL:

  2. Verify that the "LuSesmContentCatalog.xml" file exists in this location:
    C:\program files\symantec\symantec endpoint protection manager\data\outbox\content

  3. After approximately 5 minutes, a notification will appear stating that the modification has been completed.
  4. Force a LiveUpdate on the Symantec Endpoint Protection Manager.

Legacy ID


Article URL

Terms of use for this information are found in Legal Notices