"Error 1935" when installing Endpoint Protection on Windows Vista or Windows 7

Article:TECH104256  |  Created: 2008-01-22  |  Updated: 2015-02-19  |  Article URL http://www.symantec.com/docs/TECH104256
Article Type
Technical Solution


Environment

Issue



When installing Symantec Endpoint Protection on a computer running Microsoft Windows Vista, you receive the error, "Error 1935", and installation stops.


Error



Error 1935. "An error occurred during the installation of assembly component {97F81AF1-OE47-DC99-AO1F-C8B3B9A1E18E}. HRESULT:0X800736B3"


Cause



This issue occurs due to the corrupt data store for .netframework.


Solution



  1. Click Start > Run
  2. Type fsutil resource setautoreset true C:\
  3. Restart the computer (required). The "fsutil" command above will direct the "Transactional Resource Manager" to clean its metadata on the next drive mount.
  4. Start the Symantec Endpoint Protection installation.


Legacy ID



2008022304581248


Article URL http://www.symantec.com/docs/TECH104256


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