After manual uninstall of Symantec Endpoint Protection, service Remote Access Connection Manager does not start

Article:TECH104279

Created: 2008-01-27

Updated: 2012-04-05

Article URL http://www.symantec.com/docs/TECH104279

Article Type
Technical Solution

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Problem

Remote Access Connection Manager does not start after uninstall of SEP

Symptoms
Remote Access Connection Manager does not start, and gives an error message:

Event ID: 20035 Source: Rasman Description: Remote Access Connection Manager failed to start because it could not create buffers. Restart the computer. Access is denied.

Cause

Problem with registry keys which were not reverted to the defaults or .dll files indicated in registry values do not exist. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13

Solution

The following strings should be present in the above registry hives:

PathBackup, etc...

Manually change each backed up value to a non-back up key, for example:

- Change the "PathBackup" to "Path".

Next, manually delete this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\88

restart the server.

Once this reboot has completed, you may reinstall SEP (antivirus and antispyware only recommended).

Supplemental Materials

Source	ETrack
Value	1404082

Legacy ID

2008022709183248