Unable to login to the Symantec Endpoint Protection Manager console with authentication failed error.

Article:TECH104391  |  Created: 2008-01-11  |  Updated: 2009-01-26  |  Article URL http://www.symantec.com/docs/TECH104391
Article Type
Technical Solution


Issue



After installing the Symantec Endpoint Protection Manager (SEPM) you are unable to login to the console and are given an authentication failure error, however all manager services are running.

Symptoms
Symantec Endpoint Protection (SEP) clients initially show a green dot but can no longer communicate with the manager. After multiple login attempts, the same authentication failure error occurs without the console being locked out, as would normally happen if the password is incorrect .


You will see the following entries in the scm-server-0.log:

SEVERE: Unknown Exception
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s).)

and

SEVERE: Unknown Exception in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!


Solution



Run the Management Server Configuration wizard to restore connectivity to the database.





Legacy ID



2008031209391348


Article URL http://www.symantec.com/docs/TECH104391


Terms of use for this information are found in Legal Notices