Symantec AntiVirus for Linux: "IdsEncodingFailed" error in liveupdt.log

Article:TECH104392  |  Created: 2008-01-12  |  Updated: 2009-01-28  |  Article URL http://www.symantec.com/docs/TECH104392
Article Type
Technical Solution


Issue



You run LiveUpdate to retrieve new definitions for SAVFL (Symantec AntiVirus for Linux). LiveUpdate appears to proceded and finish normally, but then an error window appears: "LiveUpdate did not complete normally". The liveupdt.log contains the error "IdsEncodingFailed".

Symptoms
Error: "LiveUpdate did not complete normally"


liveupdt.log contains the error "IdsEncodingFailed".



Cause



Some Java installations do not include the encryption support that is required by LiveUpdate.

Solution



SAVFL is compatible only with Sun Java and requires "unlimited strength" Java encryption.

See What versions of Java are compatible with Symantec AntiVirus for Linux?






Legacy ID



2008031211005648


Article URL http://www.symantec.com/docs/TECH104392


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